"Administrative Dir Healthcare, CW"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The director of quality, safety and patient experience for the children and women's hospitals plans, directs and coordinates the administrative and operational activities to achieve outcomes. Develops and implements short and long-range goals and objectives, utilizing internal and external benchmarks and data. This role is responsible for overseeing and improving the quality and patient safety program within CW hospitals. Key responsibilities include developing, measuring, and sustaining quality initiatives to reduce preventable harm, aligning patient safety projects with organizational goals, work toward enhancing the patient experience and promoting a culture of high reliability. The role coordinates and facilitates communication between various hospital segments and collaborates with stakeholders at all levels to improve key performance metrics, standardize work, and develop sustainment plans. It reports to the Children and Womens Chief Nursing Officer closely with multi-disciplinary teams and leaders. Required qualifications include a master's degree in a relevant field, 5 years of management experience, project management skills, and effective interpersonal communication abilities. Proficiency in data tools is also desired.

• Responsible for the development, measurement, and sustainability of CW segment quality and patient safety program; with an aim of reducing preventable harm and producing quality outcomes by assisting others in identifying, assessing, and analyzing systems and processes to mitigate risk by focusing on high reliability principles.
• Collaborates on hospital-wide patient safety initiatives. with a focus on hospital identified priorities including hospital-acquired conditions, error prevention, leadership methods, and cause analysis.
• Acts as a change agent to lead, facilitate, and support hospital and medical staff to create and sustain a culture of high reliability.
• Manages and oversees the coordination of the segment daily Safety Huddle and ensures processes are in place for appropriate follow up, resolution, and communication.
• Ensures quality, safety, and patient experience efforts are integrated with the Hospital Operating System and there is an appropriate flow of quality and safety information between Safety Huddle, Leadership Huddle and unit/department DMS huddles.
• Establishes & executes standing calendar of reports by relevant segment stakeholders.
• This position will work with individuals at all levels of the CW segment on the execution of plans to improve key performance metrics in categories including, but not limited to: patient safety, quality & regulatory, waste reduction, patient experience, employee engagement and external metrics
• Other responsibilities as assigned.

Required Qualifications

• Masters degree in Health Care Administration, Business Administration, Nursing or other clinical field
• At least 5 years experience in progressive management or administrative experience at a strategic level managing clinical operations.
• Demonstrated skill in project management and process redesign
• Documented strong interpersonal communication skills and achievements in leading teams
• Ability to work effectively across organizational lines and with diverse people
• Ability to thrive in a fast-paced environment where high energy, resiliency and attention to detail are required.
• Proficient use of word processing, spreadsheets and data base

Preferred Qualifications

• Experience with CW services in a health care system

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.