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Cairns QLD, Australia

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"Administrative Officer, FNQ Connect"

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Administrative Officer, FNQ Connect

HEWL 5

2026-02-11

Location

Cairns, QLD, Australia

James Cook University (JCU)

Type

Full-time (36.25 hours/week), Fixed term to 31 May 2027

Salary

HEWL 5 $78,740 - $89,310 + 17% super

Required Qualifications

HEWL 5 qualifications/experience
Strong written & interpersonal communication
Microsoft applications & databases
Customer service & high enquiry management
Organisational & time-management skills
Monday.com & Salesforce (preferred)
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Administrative Officer, FNQ Connect

  •  494435
  •  Cairns
  •  Professional
  •  Full time
  •  Closing on: Feb 11 2026
  • Full-time 36.25 hours per week
  • Fixed term to 31 May 2027
  • HEWL 5 $78,740 - $89,310 + 17% super
  • Based at The Cairns Institute

The Administration Officer provides high‑quality administrative, organisational and customer service support to FNQ Connect, ensuring efficient day‑to‑day operations and excellent service to staff, students and stakeholders.

Key Responsibilities

  • Deliver professional administrative and secretarial support aligned with University processes
  • Prepare accurate correspondence, documents, data entry and maintain systems.
  • Coordinate workflow, scheduling, meetings and diary management.
  • Provide timely communication and stakeholder support.
  • Contribute to continuous service and process improvements.

What You Bring

  • Qualifications/experience aligned with HEWL 5 and the JCU Enterprise Agreement.
  • Strong written and interpersonal communication skills with attention to detail.
  • Experience with Microsoft applications and databases
  • Proven customer service skills and ability to manage high enquiry volumes.
  • Effective organisational and time‑management skills; ability to prioritise.
  • Ability to work independently and as part of a team
  • Experience with Monday.Com and Salesforce preferred

Why work at JCU

JCU offers a supportive and inclusive work environment guided by our values of Excellence, Authenticity, Integrity and Respect. You’ll have the opportunity to contribute to meaningful outcomes for regional and rural communities while working with committed professionals in a purpose-driven university. We Offer:

  • 5 weeks annual leave + leave loading
  • Flexible work arrangements
  • Up to 12 Months paid parental leave
  • Salary packaging options
  • Paid study leave & staff development programs
  • Fitness Passport & health insurance discounts
  • Free Employee Assistance Program (coaching & counselling)

How To Apply

Click the ‘apply’ button where you will be asked to complete an application form or alternatively, please apply directly via the via the JCU careers page and follow the below steps:

  • Complete the application form
  • Upload your current resume
  • Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role. 

For any enquiries about the role, please contact Eleanor Louden via email eleabour.louden@jcu.edu.au 

Tell them AcademicJobs.com sent you!

Apply Now

Frequently Asked Questions

📋What are the key responsibilities of the Administrative Officer role at JCU?

The role involves delivering professional administrative support, preparing correspondence and data entry, coordinating workflows, scheduling meetings, diary management, and stakeholder communication. You'll also contribute to service improvements. For more on administration jobs, check administration jobs at AcademicJobs.com.

🎓What qualifications and skills are required for this HEWL 5 position?

Candidates need qualifications/experience aligned with HEWL 5 under the JCU Enterprise Agreement, strong written and interpersonal communication skills, proficiency in Microsoft applications and databases, customer service experience handling high volumes, excellent organisational and time-management skills, and ability to work independently or in a team. Preferred: Monday.com and Salesforce. Learn how to tailor your CV with our academic CV guide.

💰What is the salary, employment type, and benefits for this JCU Cairns job?

Salary: HEWL 5 $78,740 - $89,310 + 17% super. Employment: Full-time 36.25 hours/week, fixed term to 31 May 2027. Benefits include 5 weeks annual leave + loading, flexible work, up to 12 months paid parental leave, salary packaging, paid study leave, fitness passport, and free EAP. Explore university salaries via university salaries data.

📝How do I apply for the Administrative Officer FNQ Connect position?

Click 'apply' on the JCU careers page, complete the form, upload your resume and a cover letter addressing key requirements. Use our free cover letter template and resume template for success. Contact Eleanor Louden at eleabour.louden@jcu.edu.au for enquiries.

🌍Is visa sponsorship available for this JCU Administrative Officer role in Cairns?

Visa sponsorship is not mentioned in the job post, so it's unlikely. International applicants should confirm eligibility under Australian work visa requirements. Focus on roles with sponsorship via our higher ed jobs search filters. Local candidates with HEWL 5 aligned experience are prioritised.

🏛️Why work at JCU in this FNQ Connect administration role?

JCU offers a supportive inclusive environment guided by values of Excellence, Authenticity, Integrity, and Respect. Contribute to regional communities with benefits like flexible arrangements and professional development. View similar administration support jobs at higher ed admin jobs.
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