Administrative Specialist - Physician Assistant Program

The Dana-Farber Cancer Institute Physician Assistant Program comprises PAs who work in inpatient, ambulatory, and regional campuses. This position provides a variety of administrative functions for the PA Program and its leadership. Uses various office software to produce reports, spreadsheets, presentations, or other documents as needed. Requires knowledge of Institute policies and practices and may be required to interface with senior management, cross-organizations, internal and external customers, and government and community officials. Under close supervision, the Administrative Assistant is a key member of the PA Program's administrative team and infrastructure.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Under close supervision, will perform the following:

• Provide administrative support for the department, clinicians, and/or faculty.
• Perform administrative duties that may include, but not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues.
• Manage meeting planning and schedules for individuals and teams within assigned department group.
• May liaise between patient and clinical staff to provide scheduling support.
• Draft communications for members of the department or individuals that the position is supporting for review.
• May be responsible for data entry.
• Provide email and phone communication with internal and external teams or collaborators.
• May serve as onsite representative for external groups, visitors, or collaborators.
• Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing.
• Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering.
• Coordinate travel arrangements as required/needed by department staff.
• Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good written and oral communication skills.
• Basic knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.
• Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Must possess the ability to identify and work to resolve problems, maintain confidentiality, and pay attention to detail.
• Ability to organize, multi-task, prioritize, and follow-through.

MINIMUM JOB QUALIFICATIONS:

• High school diploma required. Bachelor’s degree preferred.
• 1 year of relevant experience.

License/Certification/Registration: N/A

SUPERVISORY RESPONSIBILITIES: No

PATIENT CONTACT: Yes, may have patient contact.