Job Description
The Administrative Support Coordinator for Strategic Enrollment Management (SEM) and Student Services Divisions is a full-time position serving the student support divisions at South Piedmont. This role provides administrative support for the vice president of strategic enrollment management, the vice president of student services, and the senior associate vice president, enrollment management and strategy. Support is required for both the Monroe and Polkton campuses.
The Administrative Support Coordinator exhibits an uncompromising commitment to SPCC as a learning-centered college through the College's mission, vision, values, core skills and learning outcomes, and delivery of instruction and services.
Comprehensive Benefits Package to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan.Essential Duties Summary
- Perform a variety of administrative duties in support of the strategic enrollment management and student services divisions.
Be actively involved in the Student Conduct process, ensuring accurate documentation and coordination of all cases. Responsibilities include managing case files, maintaining detailed records, facilitating communication between parties, serving as the recorder for hearings, and ensuring that all procedures are followed in accordance with institutional policies. Support divisions by conducting research, handling information requests, and performing administrative support such as preparing reports, correspondence, letters, documents, and spreadsheets receiving visitors, and scheduling meetings, as needed. Process requisitions, supply requests, business, and travel requests, reconcile submissions, and assist with maintaining program budgets in accordance with college policy. Assist students with resolving issues that may require communication with multiple offices within the across the divisions and the college. Schedule meetings, prepare agendas, and distribute minutes for vice president of strategic enrollment management, the vice president of student services, and the senior associate vice president, enrollment management and strategy. Assist with planning and execution of activities, initiatives, programs and college-wide events (Orientation, Open House, Commencement, etc.) as directed. Maintain the Strategic Enrollment Management and Student Services SharePoint sites. Generate and maintain a variety of regular and confidential documents including general correspondence, reports, forms, contracts, and memorandums from rough draft or from verbal instructions; prepare copies of documents; distribute information as directed. Participate in student recruitment, retention, advising, and registration activities Interact in a positive manner with visitors, students and staff to assist, deescalate, and provide resolution. Collaborate with all areas throughout the college, to provide excellent customer service to all visitors, staff, faculty, and students. Aid in the creation and maintenance of related handbooks (e.g. Academic Advising Handbook; student Success Guide, etc.) and area reports. Ensure the confidentiality of all student records and maintain full compliance with the Family Educational Rights and Privacy Act (FERPA). This includes safeguarding sensitive information, handling records with discretion, and following all legal and institutional guidelines for the access, storage, and sharing of student data. May be called upon to work a variable schedule, including evenings and/or weekends, and travel between campuses Continue professional development for the improvement of self to meet the needs of the College. Perform other duties as assigned by the vice president of strategic enrollment management, the vice president of student services, and the senior associate vice president, enrollment management and strategy. Required Qualifications
- Associate's degree in office administration or a related field
- Minimum of three years of administrative work experience or related customer service experience
- Effective oral and written communication skills
- Proficiency in MS Office (Outlook, Word, Excel/spreadsheet, and presentation software applications)
Preferred Qualifications
- Bachelor's degree in a field appropriate for the position
- Experience with Colleague/Banner
- Experience with electronic filing software
- Evidence of being detail-oriented
- Evidence of effective problem-solving, critical thinking, and decision-making skills
- Evidence of a career that includes a strong work ethic with a proven track record of project completion, multi-tasking, and the ability to handle high-pressure environments
- Evidence of a willingness to accept responsibility for professional and personal growth
Posting Number: JP00830FY17-18
