Assisting Prospective Students

• Whether in person, on the phone, in Slate Inbox, or on email, providing information on graduate offerings and requirements, counseling, triage of prospective student questions, directing people to additional resources (the website, departments, etc). Also includes entry/upload of prospect data to prospect management system (Slate) as needed

INTO application management

• Manage import, processing, and transmission of IMP applications to Slate and Workday

• Handle import and completion of Direct Entry applications, conferring with INTO Suffolk as needed (including but not limited to in the instance of cases assigned that have not imported to Slate)

• Provide information back to INTO Suffolk on decisions

• Act as primary contacts for INTO Suffolk for graduate applications

Student Workers/Temporary workers

• Responsible for day-to-day supervision of student workers General training on office procedures

• Assisting with phone calls

• Supervising mailings

• Confirming staffing for tours

• Direction on tasks

• QA of student worker output

Mailing supervision

• Run lists and oversee mailings associated with inquiry, application, and yield populations, as well as advise on inventory of mailing materials

Event Support

• Create events in Slate and provide support prior to and at Graduate Admission events including but not limited to virtual Open Houses and on-campus events like Admitted Student Receptions and SBS Orientation.

Requirements/Qualifications:

• Associate's degree preferred.

• Strong computer skills including: MS Office (Word and Excel), Outlook. Experience with Technolutions Slate CRM preferred.

• Excellent written and oral communication skills.

• Must be committed to providing the highest level of customer service and responsiveness.

• Demonstrated experience working in a high volume, deadline oriented customer focused environment.

• Proven ability to work independently and as part of a team.

• Must be creative and proactive. Must have ability to manage multiple projects simultaneously and handle difficult situations.

• Standard hours of this position are 8:45am to 4:45 pm, M-F.

Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.

Suffolk University does not discriminate on the basis of race, color, ethnicity, religion, national origin, sex, gender, gender identity or expression, sexual orientation, age, disability, military status, or any other characteristic protected by applicable law. We welcome applications from qualified candidates of all backgrounds, perspectives, and experiences. The University strives to recruit, develop and retain faculty and staff committed to educational excellence, the robust exchange of ideas, and engage in membership in a diverse and inclusive community.

PI287083177

Assisting Prospective Students

• Whether in person, on the phone, in Slate Inbox, or on email, providing information on graduate offerings and requirements, counseling, triage of prospective student questions, directing people to additional resources (the website, departments, etc). Also includes entry/upload of prospect data to prospect management system (Slate) as needed

INTO application management

• Manage import, processing, and transmission of IMP applications to Slate and Workday

• Handle import and completion of Direct Entry applications, conferring with INTO Suffolk as needed (including but not limited to in the instance of cases assigned that have not imported to Slate)

• Provide information back to INTO Suffolk on decisions

• Act as primary contacts for INTO Suffolk for graduate applications

Student Workers/Temporary workers

• Responsible for day-to-day supervision of student workers General training on office procedures

• Assisting with phone calls

• Supervising mailings

• Confirming staffing for tours

• Direction on tasks

• QA of student worker output

Mailing supervision

• Run lists and oversee mailings associated with inquiry, application, and yield populations, as well as advise on inventory of mailing materials

Event Support

• Create events in Slate and provide support prior to and at Graduate Admission events including but not limited to virtual Open Houses and on-campus events like Admitted Student Receptions and SBS Orientation.

Requirements/Qualifications:

• Associate's degree preferred.

• Strong computer skills including: MS Office (Word and Excel), Outlook. Experience with Technolutions Slate CRM preferred.

• Excellent written and oral communication skills.

• Must be committed to providing the highest level of customer service and responsiveness.

• Demonstrated experience working in a high volume, deadline oriented customer focused environment.

• Proven ability to work independently and as part of a team.

• Must be creative and proactive. Must have ability to manage multiple projects simultaneously and handle difficult situations.

• Standard hours of this position are 8:45am to 4:45 pm, M-F.

Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.

Suffolk University does not discriminate on the basis of race, color, ethnicity, religion, national origin, sex, gender, gender identity or expression, sexual orientation, age, disability, military status, or any other characteristic protected by applicable law. We welcome applications from qualified candidates of all backgrounds, perspectives, and experiences. The University strives to recruit, develop and retain faculty and staff committed to educational excellence, the robust exchange of ideas, and engage in membership in a diverse and inclusive community.

PI287083177