"Admissions Advisor"

Admissions Advisor

Job #: 042555

Location: Syracuse, NY

Pay Range: $62,400 - $65,000

Hours:
Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
May require availability outside of standard business hours to address time-sensitive or urgent operational needs.

Job Type: Full Time

Job Description:

The Admissions Advisor serves as a key point of contact for prospective students interested in SUs part-time online degree and certificate programs through SU Global. This role advises and supports undergraduate & graduate applicants through the admissions process, from initial inquiry through enrollment, delivering best-in-class, personalized service at all touchpoints. This role conducts transfer credit evaluations, assesses applicant admissibility, and ensures all required application materials are submitted and reviewed in accordance with University policies.

Working collaboratively with internal admissions teams, academic units, and external recruiting partners, the Advisor helps develop and implement recruitment strategies that generate, manage, and convert prospective student inquiries. This role includes analyzing applicant materials, maintaining accurate records, and providing white-glove support through complex admissions pathways, including matriculated and non-matriculated options. This role coordinates monthly information sessions and advises prospective students across existing and new online programs. This position plays a critical role in advancing enrollment goals while delivering an exceptional, student-centered admissions experience. This position is expected to work on-campus to collaborate in real time with teammates and campus partners, troubleshoot complex admissions challenges, and provide mentoring and knowledge sharing that strengthens individual and team performance. May require availability outside standard hours. May require availability outside standard hours.

Syracuse University is building something new. Were launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. Youll work non-traditional hours when needed - evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

Were looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup intensity within a world-class university structure

Were not looking for people who want a job. Were looking for builders who want a mission.

Education and Experience:

• Bachelors degree required.
• Minimum three years of experience in recruiting, admissions, or related customer service field required.
• Strong written and oral communication skills required.

Skills and Knowledge:

• Strong institutional knowledge, community engagement, and collaboration with undergraduate and graduate recruitment staff based within the universitys academic units.
• Knowledge of university admissions policies and procedures.
• Exceptional interpersonal skills and the ability to develop relationships with local agencies, vendors, etc.
• Demonstrable knowledge of and experience with higher education academic practices.
• Excellent oral and written communication skills; ability to work with students; ability to problem-solve and liaise with the broader University community on behalf of students, in-depth knowledge of the University rules, regulations and degree requirements; ability to manage confidential records in accordance with Family Educational Rights and Privacy Act (FERPA) regulations.
• Proficiency in Microsoft Office and other technology used in student service delivery.
• Current knowledge of social media trends/platforms.
• Strong computer and analytical skills/capabilities.
• Demonstrate ability to collaborate in an in-person team environment; comfortable with peer-to-peer problem solving, real-time feedback, rapid workflow iteration in a fast-paced, startup-style setting, and contributing to a shared learning culture.

Responsibilities:

• Serve as an admissions advising point of contact for prospective students interested in SUs part-time online degree & certificate programs, providing guidance from initial inquiry through enrollment.
• Conduct thorough admissions consultations tailored to each prospective students academic needs.
• Advise and support undergraduate and graduate applicants through the admissions process, ensuring a high-quality, student-centered experience.
• Complete unofficial transfer credit evaluations and assess applicant admissibility in alignment with University policies and standards, ensuring uniform credit awards.
• Review/analyze application materials to ensure completeness and accuracy prior to admission decisions.
• Develop and execute recruitment strategies to generate, manage, and convert prospective student inquiries.
• Collaborate in person with internal admissions teams and academic units to troubleshoot complex student issues in real time, share knowledge across cases, maintain consistency in advising practices, and actively mentor teammates to build individual and team effectiveness.
• Maintain regular in-person availability to teammates, colleagues, and supervisors to resolve questions, address student concerns, and keep workflows moving efficiently.
• Maintain accurate inquiry and application records within admissions and CRM systems.
• Provide timely, personalized communication to guide prospects through multiple admissions pathways, including matriculated & non-matriculated options.
• Utilize Slate, OnBase, and other systems.
• Respond to phone calls, emails, and information requests.
• Assist with recruitment for Syracuse University online degree programs and serve as an ambassador for the Office of Online Student Success and SU Global at recruitment events, information sessions, and presentations. This includes a presence at admissions sessions, military briefings and external engagements which may require travel.
• Coordinate and participate in monthly virtual information sessions and other outreach activities to support recruitment efforts.
• Advise prospective students across existing and new online programs supported by SU Global.
• Analyze reports to help inform enrollment strategies.
• Partner with other entities to address issues of enrollment and retention, help forecast upcoming terms and program interests.
• Develop and maintain working relationships with the universitys undergraduate and graduate recruiters in the schools and colleges.
• Act as their liaison when interacting with prospective students, making recommendations and referrals as appropriate.
• Other duties as assigned.

About Syracuse University:

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

To apply, visit https://www.sujobopps.com/postings/112254