Analyst - Processing

Analyst - Processing

Lubbock
44580BR
Admissions

Position Description

Analyzes and coordinates office services such as personnel, budget preparation and control, fiscal affairs, equipment utilization, records control, and special management studies.

Major/Essential Functions

• Handle and maintain confidential records on all Texas Tech University prospects and applicants.
• Research issues regarding application documents and problem solve; anticipate next steps and prioritize workload.
• Answer calls through call center software and provide accurate information to callers regarding TTU processes, policies, and next-steps.
• Cross train on all processes within Admissions processing.
• Oversee assigned files as well as a specialization within the unit, ensuring accuracy and timeliness in processes.

Required Qualifications

Bachelor's degree in job related field plus one year of related experience; OR a combination of related education and/or experience to equal five (5) years.

Preferred Qualifications

• Working knowledge/proficiency in operation of Microsoft Office Suite, ten key and call center software, as well as admissions policies and procedures, enrollment goals, and university facts.
• Ability to learn and become proficient with customer relationship software and various other software applications is required.
• Ability to communicate effectively with prospective students, parents, and other constituents.
• Be comfortable in busy, open concept room with shifting priorities.
• Effective interpersonal and problem solving skills.
• Excellent verbal and written communication skills.
• Experience working in post-secondary environment preferred.
• Previous customer services experience helpful.

Pay Range

$16.39 - $21.30 - $26.25