Admissions Advisor

aims to deliver efficient, student-centered outreach efforts to a diverse pool of prospective students and their families. Under the supervision of the Director of Admissions- On Ground, Admission Advisors support students to help them navigate the admission process and achieve their personal and professional goals. They provide detailed information about various aspects of the admissions process and the institution, including but not limited to program offerings, academic requirements, financial aid, and institutional policies. An Admission Advisor supports admission events, including college fairs, session nights, visits, and open houses. Additionally, the Admission Advisor will execute a communication strategy to provide guidance and timely follow-up with future students and their support networks until they complete the admission and onboarding process. An Admission Advisor is expected to carry out these responsibilities ethically, consistent with the College's mission, vision, and values, including diversity, equity, inclusion, and justice. Role and Responsibilities/ Essential Job Functions: • Counsel and advise learners and families about educational opportunities, admission, transfer credit, financial aid, and institutional policies and requirements. • Maintain communication via multiple modalities with prospective learners through all stages of the admission process. • Utilize institutional technology to communicate and engage with students, process admission records, track and analyze data and prepare reports. • Assist with formulating, developing, and implementing admissions-related policies and procedures. • Maintain proficiency with admission processes and requirements, programs, majors, and courses. • Stay up-to-date and current on developments in higher education as it relates to admission and financial aid. • Participate in recruiting events and represent the institution via college fairs, high schools, and other promotional opportunities. • Deliver outstanding customer service to support recruiting new learners to the college. ● Understand and strive to meet and exceed departmental and individual goals and key performance indicators (KPIs). • Participate in training and professional development as directed. • Participate in virtual college events such as information sessions, open houses, and orientations. • Implement recruitment and communication strategies designed to meet KPIs. • Support and assist in the deployment of strategies to better support students. • Other duties as assigned. Qualifications and Education Requirements: • Bachelor’s Degree in a related field required; Master’s degree preferred. • 1-3 years of higher education admissions experience preferred 2 Required Skills: • Possess excellent written and verbal communication skills and a demonstrated ability to provide exceptional customer service. • Possess a team-orientated and problem-solver approach to work flexibly and positively. • Knowledgeable and proficient in computer skills, which allows for the use of computer-related technology. • Proficient in Microsoft Office and G-Suite programs. • Ability to effectively present information to internal and external stakeholders. • Possess strong interpersonal skills and the ability to effectively communicate complex information to diverse audiences, both verbally and in writing. • Proficient in using technology tools and software applications, including Microsoft Office, CRM systems, and virtual communication platforms. • Demonstrated ability to work collaboratively in a team environment, adapt to changing priorities, and maintain a high level of professionalism under pressure. • Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive student information. • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. • Possess strong presentation skills and the ability to engage well with a group. Expectations of Baker College Employees: • Believe in and support the Student First Philosophy • Provide exceptional customer service to internal and external customers • Maintain a positive and professional attitude • Contribute to the overall success of Baker College • Be respectful and open to all employees and students • Act as a positive role model and brand ambassador on and off campus • Accept and follow the policies and guidelines outlined in the Employee Handbook • Perform job duties as required in an efficient and professional manner while supporting the mission and vision of Baker College Licenses/ Certifications: • Driver’s license with a clean record. Physical Demands: • This job requires the following physical activities: bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual activity. Must be able to lift, push, pull, and move a minimum of 25 pounds. Work Environment: • General office environment. Moderate noise environment. Approved By: Deanna Starr Date: 5/10/2024 Last Updated By: Dan Summers II Date: 5/10/2024 I have read and understand the information above and agree to perform my duties to the best of my ability. Employee: Print Name ______________________ Signature ________________________ Date _______ Discover the opportunity to join Baker College, honored as one of the 2024, 2025 & 2026 Best and Brightest Workplaces in West Michigan, Metro Detroit and Nationally! We're seeking a passionate and student-focused Admissions Advisor to guide prospective students through one of the most important decisions of their lives. As an Admissions Advisor at Baker College, you will provide comprehensive guidance and support to prospective and current students throughout the admissions and enrollment process, delivering student-centered outreach through a variety of recruitment channels to engage a diverse audience of learners and their families. Working under the supervision of the Director of Admissions, you will assist students in navigating educational opportunities, transfer credits, financial aid, and institutional policies while helping them achieve their personal and professional goals. This role includes maintaining ongoing communication with prospective students, managing admission records, tracking data, preparing reports, and contributing to the development and implementation of admissions policies and recruitment strategies. You will remain current on higher education trends, represent the institution at recruitment events, support departmental goals, participate in training and professional development, and ensure timely, ethical follow-up throughout the admission and onboarding process in alignment with the College's mission and values. We welcome candidates who are passionate about supporting students and fostering a dynamic educational environment. If you are dedicated to making a meaningful impact and share our values, we encourage you to apply. A Bachelor's Degree in a related field is a requirement for this role, while possessing a Master's degree is preferred. Candidates with 1-3 years of higher education admissions experience are required, though those with more than 3 years' experience are preferred. This experience equips individuals with the necessary background to effectively navigate the complexities of admissions processes and better support prospective students in their educational journey. The successful candidate will believe in and support the student first philosophy while contributing to the overall success of Baker College, while acting as a positive role model and brand ambassador on and off campus. Join us in shaping the future of education and leadership. The full position description is available for your review online - Admissions Advisor ABOUT BAKER COLLEGE: Founded in 1911, Baker College is committed to embracing technology, sparking innovation, and fostering a supportive learning environment where students can get the real-world knowledge, skills, and experiences they need to pursue the life and career they want. Each of our six campus locations is special, with a unique culture, collection of academic programs, and landscape. Baker College is an independent, private, non-profit institution that grants associate, bachelor's, master's, and doctoral degrees on campuses across Michigan and online. Our student-first philosophy is the cornerstone of our institution-it is our compass, guiding us and keeping us on course, ensuring that our students and their success are always our main priority. Please visit Baker College Careers Page for more information. TITLE IX NON-DISCRIMINATION POLICY: Baker College prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located in the Baker College Title IX Policy.