Admissions Communications Specialist

Department: 320101 - Admissions

Location: Raleigh, NC

Essential Job Duties:
As an Admissions Communications Specialist you will play a key role in connecting prospective students and their families with the information, resources and support they need throughout the admissions process. This position combines communications, student engagement, recruitment and admissions expertise to help create a clear and engaging experience for students as they explore NC State.

In this role, you will:

• Serve as a knowledgeable point of contact for admissions questions and inquiries received through email, phone, social media and in-person interactions.
• Lead the strategy and day-to-day use of ZeeMee, a third-party chat platform for prospective and admitted students, including recruiting student influencers and coordinating live virtual events throughout the fall and spring semesters.
• Maintain and enhance recruitment resources, including admissions presentations and internal training materials.
• Travel in state and out of state to represent NC State at recruitment events, connecting with prospective students, families and key stakeholders and sharing the opportunities available through the university.
• Evaluate applicants' academic credentials and apply established admissions criteria to make informed admissions decisions.
• Lead engaging on-campus and virtual information sessions that help prospective students and their families understand the admissions process and take the next step toward enrollment.

Working closely with recruitment and communications colleagues, you will help align messaging, outreach, and engagement efforts while supporting broader enrollment goals. This is an opportunity to make a direct impact on how prospective students experience and understand NC State from their first interaction through the entire admissions process.

Other Work/Responsibilities:

• In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Minimum Experience/Education:

Bachelor's degree in a discipline related to the area of assignment; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Required Qualifications:

• Excellent written and verbal communication skills with knowledge of appropriate communication best practices and standards.
• Ability to communicate to a variety of audiences at various stages in the recruitment, admission and enrollment cycle.
• Ability to create, edit and maintain content in a variety of formats.
• Strong organization and time management skills to manage multiple projects and meet deadlines.
• Must demonstrate a willingness to understand and follow trends as it relates to our target audience (prospective and admitted first year and transfer students and their families).
• Must demonstrate a desire to enhance the communication efforts to meet recruitment and enrollment outcomes.
• Must be reliable, flexible, self-motivated and demonstrate strong professionalism.
• Collaborative approach to work; this person will work on multiple projects with staff across the office to maintain and enhance recruitment and communication efforts.
• Excellent interpersonal skills with the ability to work creatively, collaboratively, and effectively as a team member.
• Computer proficiency - ability to learn and use computerized management information systems (databases).
• Demonstrated ability to make accurate and consistent interpretations of a broad variety of academic and/or administrative policies and procedures.
• Work requires in-depth analysis and counseling skills along with independent judgment and discretion to render appropriate admissions decisions.
• Flexibility to travel.
• Ability to lift up to 50 pounds occasionally, with or without reasonable accommodation.

Preferred Qualifications:

• Expertise with content management systems, including creating, editing, organizing and publishing digital content while maintaining accuracy, consistency and established content standards.
• Experience working in a university or higher education environment, with an understanding of academic, administrative, admissions or student services processes and procedures.
• Demonstrated ability to accurately interpret and apply a broad range of academic and administrative policies and procedures, including evaluating information, identifying applicable requirements and communicating clear and consistent guidance to students and stakeholders.
• Proficiency in analyzing complex applicant information and applying established admissions criteria, using independent judgment and discretion to make accurate, consistent and well-supported admissions decisions.
• Counseling skills, with the ability to explain policies, procedures and admissions decisions clearly; assess individual circumstances; and provide appropriate guidance while maintaining confidentiality and professional judgment.

Required license or certification:

• Valid driver's license required.
• NC Driver's License or ability to obtain one within 60 days of start date.

Position Number: 00041288

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.