"Admissions Officer"

Job Description:

• Global Engagement Division
• Full-time, Permanent position
• Base salary will be in the range $82,133 - $91,295 + 17% Superannuation (HEW Level 5)
• Based at our vibrant St Lucia campus

About This Opportunity

The Admissions Officer is based within Future Students and Admissions and has responsibility in assessing medium complex applications from international students across key geographical regions as well as query management. This position reports to the Team Leader for HMBS / Science. The Team Leader reports to a Manager-Admissions.

Duties and responsibilities include, but are not limited to:

• Triage and respond to queries from students and agents from a particular geographic region with a high level of customer service and ensure accurate information is provided.
• Process and manage international applications from submission to acceptance that have up to a medium degree of complexity.
• Apply and ensure compliance with key legislation, and University policies and procedures throughout the admissions process.
• Proactively support the team to resolve workload issues and contribute to continuous improvement by maintaining a good understanding of systems related to query management and international admissions.
• Liaise with relevant stakeholders throughout the application process as required and provide a high level of service to these internal stakeholders.

About You

• A relevant industry and specialist experience in admissions.
• Strong communication and cross cultural skills to contribute to delivering a high level of customer service to stakeholder.
• Demonstrated ability to operate with a high level of efficiency in a high volume, high pressure and ever changing environment.
• Good knowledge of compliance in admissions, policies and procedures, with the ability to contribute to continuous process improvements.
• Ability to work effectively in a team and contribute to performance targets related to quality and compliance.
• Ability to adapt to different and new technology to process a wide range of tasks including streamlining queries and application processing.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading, Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight, Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family, On campus childcare options, Discounted parking (from just $6.19 a day), Salary packaging options.

Questions?

For more information about this opportunity, please contact Ulrike Paul, International Admissions Manager via u.paul@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered: Cover letter summarising how your background aligns to the ‘About You’ section, Resume.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments. Applications close Sunday 26 October 2025 at 11.00pm AEST (R-56987).