Admissions Salesforce Developer

Summary

Responsible for CRM and evaluating the use and implementation of existing and emerging technology to improve both effectiveness and efficiency within the Enrollment and Student Services division. Through planning, designing, implementing, and maintaining best practices, to ensure the use of technology aligns with the University’s enrollment objectives and goals.

Essential Duties and Responsibilities

1. Enhance the use of the university’s various technology resources such as Banner, Recruitment Manager, Ellucian Experience, phone systems, Cognos and other reporting tools.
2. Communicate with other areas/departments (such as Financial Aid, Academic Advising, Registrar, Residence Life, and others) to provide user-friendly tools for prospects who are working through the enrollment process.
3. Perform configuration and customization on the Salesforce online platform by participating in efforts to develop and execute testing, training and documentation.
4. Maintain Salesforce sandbox environment for product testing and enhancements.
5. Assist with the planning of application changes, development, and installation of upgrades and new releases.
6. Work closely with CBU’s ITS staff in implementing changes and proactively engaging in continuous improvement efforts for application design, support, and practice development efforts.
7. Provide technical assistance and operational support, enhancements, and bug fixes as needed to the Salesforce online platform.
8. Implement customer-based solutions and develop products on the Force.com platform using Apex and Visual Force.
9. Integrate multiple systems with Salesforce, including student information system, internal proprietary applications, and other third-party applications.