Admissions Visit Coordinator

Position Description

The Admissions Visits Coordinator is responsible for assisting with individual and group campus visits. Reporting to the Associate Director of Undergraduate Admissions, this individual will join an enthusiastic and vibrant Undergraduate Admissions Team at a growing Christian university. This role is responsible for ensuring that students and their families have positive, welcoming, and well rounded experiences during their campus visit. This position will require working occasional nights and weekends.

Position Responsibilities

• Responsible for planning and coordinating campus visits for prospective students and their families.
• Manage the Visitation Center, welcoming all visitors with the highest level of customer service, and continuously seek ways to meaningfully improve the experience for campus guests
• Create comprehensive visitation schedule, and oversee logistics for daily group and individual visits
• Work collaboratively with counselors, coaches, and professors to personalize visitations
• Maintain and update Customer Relationship Management (CRM) system for visit scheduling, tracking, and trends
• Collaborate with communications team to market student visit opportunities and ensure communication items are accurate
• Prepare reports surrounding efficacy of campus visitation, and analyze data to support decision making
• Ensure campus and Visitation Center are prepared for visits, including restocking inventory, certifying cleanliness, and placing proper signage
• Communicate effectively with prospective students and admissions counselors, including confirmations, cancellations, and rescheduling
• Maintain Admission and Visit calendar to reflect accurate visit availability and adequate coverage for student visits
• Assist with supervision of 10-20 student ambassadors responsible for providing campus tours and administrative duties in-office
• Correspond with high schools, and mail promotional items
• Communicate with departments such as Facilities and Conferences to address issues on campus that may be unsightly or unsafe for visitors
• Ensure visit and conference rooms are cleaned and prepared prior to each visit
• Work with Associate Director to confirm visitation webpage is up to date with language and dates
• Answer phone calls and respond to emails for the Visitation Center
• Assist in facilitating the successful programming and coordination of all open house and special events for Undergraduate Admissions
• Support and fill-in for Admissions Events Manager & Operations Specialist as needed
• Other duties assigned as needed to related to Events and Visitations
• Embodies values of caring and compassion, justice and integrity, competence and affirmation. Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.

Qualifications

1. Demonstrate commitment to the student-focused and value-centered characteristics of the university as articulated in the EU Mission, Vision and Core Commitments
2. Bachelor’s Degree required
3. Event planning experience preferred
4. Strong customer service skills
5. Ability to analyze data to make informed and creative decisions based on empirical information
6. Proven ability to effectively communicate in both writing and verbally
7. Flexible, team-oriented, collaborative, positive work ethic and attitude
8. Possess a valid Driver’s License and suitable driving record.
9. Competence in desktop software, spreadsheet and database management
10. Ability to prioritize and multitask
11. Experience successfully leading and managing a high performing team
12. Competence in desktop software, spreadsheet and database management
13. Experience excelling in a high volume, customer service-oriented environment preferred
14. Demonstrated commitment to diversity