Advising Systems Technology Support Administrator

Duties and Responsibilities

Data and Technology Support - 60%:

• Troubleshoot technology issues/questions for system that Advising Systems supports and/or manages, including making appropriate and accurate referrals.
• Add/Update/Review artificial intelligence content as it relates to academic advising in compliance with university and information technology standards.
• Maintain security permissions in the Student Information System for the various roles in the academic advising program (when applicable).
• Respond to and complete requests/tasks that are managed by Advising Systems in the Student Information System for college/school academic advising teams.
• Create/update training materials developed for the academic advising program in partnership with the lead academic advising technology coordinator when technology changes occur.
• Participate in new technology testing/auditing for technology programs/features academic advisors will use in their work with students.
• Identify and/or provide solutions to improve use of technology that support both students and academic advisors.
• Provide training on technology used by academic advisors in the colleges/schools.
• Serve on and/or attend meetings that impact technology use for academic advisors and the Advising Systems team.

Advising Systems Support - 20%:

• Assist in coordinating and organizing Advising Systems training and events.
• Create/maintain/print/upload Advising Systems unit documents and workflows.
• Troubleshoot academic advising related inquiries from students, faculty, and staff, even if not technology related.
• Collect, pull, input, and/or audit data for Advising Systems projects.
• Answer/respond to Advising Systems email and phone/voicemail account.
• Attend Advising System team meetings and all-academic advisor meetings.
• Serve on committees where appropriate.

Communication - 15%:

• Create, update, and/or maintain content on the university Academic Advising website and SharePoint.
• Communicate updates (as available) to the academic advising community as technology that impacts academic advisors changes.

Other duties as assigned - 5%

Position Competencies

• Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.
• Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.
• Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.
• Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.
• Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships.
• Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.

Required Qualifications

• Bachelor's Degree.
• Previous experience working in a professional academic advisor position at a university or college.
• Experience with Microsoft Office suite, including Excel, Word, Outlook, etc.
• Experience with leading projects involving a group of people or similar work leading experience.
• Excellent Oral and Written Communication skills.
• Experience using a Student Information System (e.g. Banner, Workday Student, PeopleSoft, etc...).

Preferred Qualifications

• Experience in delivering training to individuals or groups, including the development of training materials such as video tutorials or procedural guides.
• At least two years experience working in a professional academic advisor position in at a university or college.
• Experience with maintaining websites.
• Experience using Workday Student.
• Experience with survey instruments (e.g. Qualtrics).
• Experience maintaining learning management or student retention systems (e.g. Canvas, Blackboard, Navigate360, etc...).
• Bilingual in Spanish

If you are an Internal applicant, please apply via the Career tab within the Workday Menu

Our commitment to CADRE:

At MSU Denver, we are committed to our CADRE values: Community, Access, Diversity, Respect, and Excellence. We strive to create a supportive and inclusive environment where all community members are valued and belong. Our dedication to breaking down barriers to education, fostering open dialogue, and promoting world-class scholarship ensures that we provide exceptional services and innovative learning opportunities for our students, faculty, and staff.

Skills

Skills: Multitasker; Organized; Self-motivator; Team player; Open to learning new things; Adaptable to quick changes; Be Professional; Quick responding to communications.

Schedule Information

• Working Days of the week: Monday-Friday,
• Hours: 8:00 am to 5:00 pm, 40 hours a week,
• Position: Full time, Exempt
• This position's working arrangements: Hybrid on campus 2 days minimum; position requiring some days working on campus and other days working remotely
• This position requires occasional evening and weekend work

Salary for Announcement

Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The anticipated hiring range that the university reasonably expects to pay for this position is $58,189- $65,462.

This position is paid monthly and is eligible for MSU Denver benefits.

Instructions to Apply

Interested applicants must apply online at MSU Denver's career site, https://msudenver.wd1.myworkdayjobs.com/MSUDenver and search for JR105513.

The following documents are required to be included with your application:

• Resume
• Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

Due to volume of applications received, incomplete applications may not be reviewed; please ensure you have uploaded all required documents.

Professional references and their contact information will be requested from the finalist/s. At least one reference provided must be a supervisor (either current or former).

Official transcripts will be required of the candidate selected for hire.

Deadline

Applications accepted until position is filled; priority given to applications received by August 13, 2026, at 11:59 PM MST.

Closing Date

Open Until Filled

Posting Representative
Araceli Cortez

Posting Representative Email
acortez7@msudenver.edu

Benefits

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long-term disability (LTD) plan. Visit MSU Denver's benefits website to learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

To apply, please visit: https://msudenver.wd1.myworkdayjobs.com/en-US/MSUDenver/job/Denver-Colorado/Advising-Systems-Technology-Support-Administrator_JR105513