Advisor, Exchange

About UNSW

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters

The Advisor, Exchange provides essential administrative and student-facing support within the Learning Abroad team to facilitate the delivery of UNSW Exchange programs. Reporting to the Lead, Learning Abroad Exchange, the role ensures the Exchange Program operates efficiently by contributing to projects, providing advice to inbound and outbound students and supporting program promotion activities.

The ideal candidate brings excellent customer service capabilities, backed by strong organisational and communication skills.

Responsibilities

• Provide advice and administrative support to students participating in Exchange programs, based on Exchange policies and escalating complex enquiries when necessary.
• Manage administrative lifecycles and reporting procedures and the maintenance of accurate electronic records.
• Support the delivery of Exchange events and projects through efficient scheduling, communications, and routine business improvement suggestions.
• Collaborate with the Learning Abroad team and university-wide stakeholders to implement and evaluate program activities and resources.
• Maintain comprehensive filing systems and databases in strict accordance with university policies, data standards, and safety procedures.

Skills and Experience

• Tertiary qualifications or an equivalent combination of education and professional administrative experience.
• Advanced organisational and time management skills, with a proven ability to meet deadlines and solve problems.
• Strong interpersonal and communication skills, with experience providing high-quality customer service to diverse stakeholders.
• High level of computer literacy, particularly across the Microsoft Office suite.
• Proven ability to work both independently and collaboratively while exercising sound judgement.
• Experience contributing to the support and delivery of various projects and institutional initiatives.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

How to Apply:

Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 24 May by 11:55pm.

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Additional 3 days leave during December festive period.
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: Tai James, Talent Acquisition Consultant
E: tai.james@unsw.edu.au (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Position Description