"Appeals, Complaints & Conduct Officer"

Appeals, Complaints & Conduct Officer

Queen Mary University of London - Governance and Legal Services

About the Role

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO, and works across the University to ensure best practice in matters related to all areas of student appeals, complaints and conduct, including both academic and non-academic matters.

About You

You draw on experience leading complex investigations and busy casework to ensure a highly efficient and responsive approach to the investigation and response to all forms of student regulatory matters and casework at the University. You balance a sympathetic understanding of the student experience with consistent compliance with policy. You are committed to ensuring best-practice within the higher education regulatory environment through the provision of advice, training and guidance to colleagues, as well as leading the investigation of your own complex cases.

About the Directorate

The Governance and Legal Services Directorate comprises expert teams in governance, compliance, policy, casework and legal, working with a common purpose to protect the University’s interests whilst enabling innovation and the achievement of the University’s objectives. The Directorate works collaboratively across the university community to develop awareness of university policy and regulations, legal issues and external compliance.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.