You will provide accurate and timely information and guidance to pre and post application enquirers, working to agreed key performance indicators. You will use a variety of relevant tools/channels (e.g. email, soft phones, Live Chat, CRM systems, student record system) to advise enquirers, and will contribute to the development of processes, frameworks, policies and guidance in relation to enquiry management.
You will work closely with colleagues across SMRA, Colleges and other departments, building the knowledge required to manage/triage a wide range of prospective student enquiries from home and international students and using this knowledge to improve responses/information provision to applicants/enquirers.
You will bring a high level of customer focus to your work to support the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment.
About you
Your profile should include:
- Demonstrable customer service and administrative experience, including experience of handling enquiries by email and live chat, supported with the ability to highlight a customer care ethos in all you do.
- Experience of working in a fast-paced, time-sensitive and performance-driven environment, working to agreed key performance indicators.
- Ability to demonstrate well-developed attention to detail, comprehension, listening, writing and speaking skills.
- Ability to acquire and maintain a breadth of specialist knowledge utilising complex and evolving information sources.
- Experience of Microsoft Office applications and/or CRM or Student Record systems.
Knowledge of and experience working in Higher Education student recruitment and/or admissions is desirable.
If you have any general questions or have accessibility needs, please contact PSOstaffrecruitment@arts.ac.uk
To apply please click the apply button.
Closing date: 6 September 2026 23:55.
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility
£34,436 to £41,196 per annum
