"Application Support Specialist"

Job Description:

• Will be a challenging role for an enthusiastic individual who is proactive, very customer focused and technically capable.
• Provides the opportunity to work with core University systems.
• Full-time permanent role based at AUT's City Campus.

Auckland University of Technology (AUT) is bold and unapologetically different, centred on students and grounded in Knowledge that Works driven by talented, progressive people. We are New Zealand’s newest university, ranked 5-stars by QS Universities 2025 and a place of opportunity where more than 26,000 students with talent and potential succeed, supported by a community of more than 4,000 staff based primarily across three Auckland campuses. Built on collaboration, shared purpose and the values of Pono (fact, truth, reality, integrity), Tika (acting accordingly, doing what is needed, ethical expression), and Aroha (empathy, care, compassion). AUT offers an innovative, forward-thinking environment where committed people work together to improve outcomes for students, communities, and the world.

AUT recognises the importance of Te Tiriti, Māori and Pacific knowledge, leadership, and contribution across our university and is committed to creating environments where these communities can thrive. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

The Opportunity | Te Whiwhinga mahi

With the latest technologies and a social team of highly skilled individuals, you will act as the technical conduit for the business, ensuring that service levels for solutions are met. You will be able to assess the needs of the business and be comfortable communicating effectively with colleagues and vendors in a positive, proactive manner. There is strong mentoring support in this team and career progression opportunities as you develop.

If this sounds like you, and you want to step up your experience in application support solutions and love variety in the workplace, come join us! Your love for learning new technology, keen eye for detail, and get-things-done approach are keys to success in this role.

About you | Ko wai koe

If you’re the kind of person who isn’t afraid to try new things, explore bold ideas and inject real energy and passion into the entire university experience - you’ll fit right in.

We are looking for a candidate with the following skills, knowledge and experience:

• Experience working with Service Now, Technology One, and/or Dynamics CRM
• A high level of knowledge of how applications function, integrate and interrelate within a large environment and knowledge of application support methodologies
• The ability to establish and maintain effective client and team working relationships
• Excellent communication and influencing skills and the ability to work with diverse stakeholders and customers
• Relevant industry certification and/or tertiary qualification
• The skills, knowledge and experience in the Position Description
• A commitment to equity, diversity and inclusion. Supportive of AUT’s Te Aronui journey (link).

As a professional member of staff at AUT, you’ll help keep us moving forward. From improving our services and streamlining our systems to supporting the experiences of students and staff across our campuses. By working collaboratively, solving problems and driving practical improvements, you’ll play a vital role in helping us operate smoothly, raise our profile, and evolve what we do, every day.

You will bring an open, engaging, and collaborative approach, with the flexibility to respond to changing requirements, and actively contribute to a positive and collegial environment. You will demonstrate cultural humility, awareness, and respect when engaging with indigenous peoples and culturally diverse communities. Experience supporting indigenous, equity, or inclusion focused initiatives is highly desirable.

What we offer | Ngā āhuatanga kei a mātou

At AUT, you’ll be part of a values-led university that supports you to thrive in your role and career. We offer:

• Flexible working and a strong, caring culture that supports belonging.
• Recognition frameworks that reflect your contribution and how you live our values.
• The tools and trust to make a meaningful difference every day.
• Māori and Pacific development programmes that strengthen our shared purpose.
• Cultural capability uplift development programmes for all staff
• Professional development and funded study pathways to keep you moving forward.
• Free gym membership.

How to apply | Me pēhea te tuku tono

Along with your CV - please ensure to submit a cover letter which a) explains why this role (and AUT) is of interest, and b) addresses how you feel you meet some, or all, of the key criterialisted above.

Please feel free to add any further comments you feel may also support your application. All applications must be submitted through the online application process.

Further Information | Pārongo Anō

• Start Date: 20 April 2026 (negotiable)
• Salary Ranges | Ngā Utu: $93,900 - $104,000 per annum (dependent on experience and qualifications)
• For further information: please send us an enquiry here or call 09 921 9499.

Closing Date | Te rā aukati: 12 March 2026 11:55pm

Job Reference | Tohutoro Mahi: 94841

*Full-time denotes 37.5 hours per week*