Applications Support Manager

Job Details

Title: Applications Support Manager

Department Org: EPIC - Implementation Cost - 114100

Employee Classification: J1 - Salaried Full Time HSC

Bargaining Unit: Professional Staff Association

Primary Location: HSC H

Shift: 1

Start Time: 8:00 am End Time: 4:30 pm

Posted Salary:

Float: False

Rotate: False

On Call: False

Travel: False

Weekend/Holiday: False

Job Description:

The responsibility of this position is to provide support and ensure optimal performance of all ambulatory applications, engage/actively participate in ambulatory applications design, implementation, support, troubleshooting, management, and maintenance. This is an active working manager position in addition to being responsible for managing and mentoring ambulatory applications support analyst staff. This position will work with vendors to ensure the interests and expectations of the University on ambulatory healthcare are met. The manager works directly with outpatient customers (physicians, nurses, medical staff, faculty and medical students), IT teams, UT technology providers and vendors to support and implement ambulatory solutions. This position is also responsible for ambulatory project development and management, and the technical integration of ambulatory applications as needed. The position reports to the Director, Healthcare IT and represents the IT department with other hospital departments and vendors. Other responsibilities are stated below.
All employees must adhere to the following at all times:
• Employee is expected to adhere to UTMC Service Values
• Adheres to hospital policies and procedures as well as addresses patient safety, performance improvement, and quality of care issues.
• Knowledgeable about patient safety and quality of care issues. Able to recognize safety issues in the department and handles incidents per institutional and/or departmental policies and procedures.
• Employee attends and follows all department specific safety education and training in an effort to create a safe work environment.

Minimum Qualifications:

Education/experience/licensing:
• Bachelor’s degree
• Five to seven (5 – 7) years experiences in healthcare IT environment
• Three to five (3-5) years prior experience in project management, system development and personnel management
• Maintain a detailed understanding and working knowledge of ambulatory applications.
Communication and other skills:
• Good communication, interpersonal and organization skills.
• Demonstrates a proactive approach to customer service.
• Demonstrated ability to be self-directed with excellent organizational, analytical, writing, and interpersonal skills.

Preferred Qualifications:

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.