Assistant Dean of Students (Case Manager)

Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The mission of the Dean of Students Office is to initiate learner-centered programs and services that foster a culture of care conducive to academic and personal development.

Position Summary

This Assistant Dean of Students (Case Manager) position is primarily responsible for the case management and outreach functions of both the Behavioral Assessment Team (BAT) and the Erase Hate campaign. The multidisciplinary Behavioral Assessment Team focuses on early intervention strategies for students who may be at risk of harming themselves or pose a significant disruption to the living, learning, or work environment. This position serves on the Behavioral Assessment Team and is responsible for managing case intake information, engaging in ongoing case evaluations, coordinating follow-up with active and inactive cases, providing updates regarding concerning and disruptive behavior, soliciting pertinent information from campus partners to support informed decision making, and maintaining continuity of care across service providers.

Minimum Qualifications

• Relevant Master’s degree required; for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant undergraduate degree and relevant experience in substitution.
• Minimum of 5 years post-master’s full-time experience and higher education or similar setting where the applicant contributes to student wellbeing and success within a higher education setting.
• Successful candidates must have the ability to work effectively in teams and individually in a fast-paced environment.
• Proven ability to prioritize work appropriately and adapt quickly to changing priorities as well as work independently on multiple tasks and deal effectively with conflicting priorities.
• Knowledge of principles and practices around diversity, inclusion, and other related topics, student case management, crisis management, student conduct and familiarity with restorative justice and other related practices.
• Strong communication skills and ability to present and facilitate training. Candidates must have a willingness to work some evenings and weekends.

Preferred Qualifications

• Ability to understand the University environment, work collaboratively with on and off-campus partners, and build and sustain relationships with a diverse population of students, faculty, staff, parents/families, and community partners to address a wide array of situations.
• Experience handling confidential and sensitive information and situations with diplomacy, exercising excellent judgment that is congruent with federal, state, and university policy.
• Superior critical thinking and organization skills and experience developing and administering assessment tools.

Recruitment Range: $60,000 - $63,000

Org #-Department: Dean of Students - 44503

Job Open Date: 09/17/2026

For Best Consideration Date: 10/01/2026

Open Until Filled: Yes

FTE: 1.000

Type of Appointment: Permanent

Number of Months per Year: 12

FLSA: Exempt

Percentage Of Time: 40

Key Responsibility: Student Support

Essential Tasks:

• Provide support and advocacy to students while promoting student well-being, retention, and success, including, but not limited to bias and campus climate concerns.
• Serve as a resource to students, faculty, staff, and families by assisting with the resolution of student concerns, interpreting University policies and procedures, making appropriate referrals, and connecting students with campus and community resources.
• Assist students experiencing distress, hardship, or other challenges that may impact their academic and personal success.
• Collaborate with campus partners to support student needs and contribute to a culture of care through outreach, consultation, and intervention efforts.
• Participate in the Dean of Students on-call rotation and respond to student crises, emergencies, and critical incidents as appropriate.

Percentage Of Time: 30

Key Responsibility: Behavioral Assessment Team and Erase Hate Case Management and Outreach

Essential Tasks:

• Lead case management efforts for the Behavioral Assessment Team by managing referrals, conducting information gathering, assessing student needs, coordinating support resources, monitoring active cases, and collaborating with campus partners to promote student well-being and continuity of care.
• Provide consultation and support regarding students exhibiting concerning behaviors and assist in implementing appropriate intervention and follow-up strategies.

Percentage Of Time: 15

Key Responsibility: Collaboration, Education, and Outreach

Essential Tasks:

• Collaborate with faculty, staff, students, and campus and community partners to support student well-being, success, and continuity of care.
• Consult with university stakeholders regarding students of concern, facilitate appropriate referrals and resource connections, and coordinate support efforts to address complex student needs.
• Develop and present educational programs, trainings, and outreach initiatives related to student support, students in distress, and available campus resources.
• Serve on university committees and multidisciplinary teams as assigned, and foster collaborative partnerships that promote a culture of care and enhance the student experience.

Percentage Of Time: 10

Key Responsibility: Leadership and Supervision

Essential Tasks:

• Directly co-supervise one graduate assistant and provide leadership, training, mentorship, and performance feedback to support professional development and departmental goals.
• Assist with the recruitment, selection, onboarding, and evaluation of graduate student staff.
• Collaborate with the graduate assistant on initiatives related to student support, outreach, and departmental operations while ensuring effective service delivery and a positive learning experience.

Percentage Of Time: 5

Key Responsibility: Other

Essential Tasks:

• Support the day-to-day operations of the Dean of Students Office, including student appointments and drop-ins and meeting with students regarding a variety of concerns.
• Serve in the Dean of Students on-call rotation responding to emergency and critical incident situations as assigned.
• Represent the Dean of Students Office during special events and on university committees, occasionally with limited advance notice.
• Participate in departmental and divisional meetings and professional development opportunities.

Physical Effort: Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - F, Reading - F, Writing - F, Eye-hand coordination - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs. - R

Work Environment: Inside - F, Outside - R

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22; College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/.

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation.

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Company info

Website: https://spartantalent.uncg.edu/

Telephone: 336-334-5009

Location: 723 Kenilworth Street, Greensboro, NC 27402, United States