Salary: $69,169.59 - $71,243.70 Annually
Location: Herriman Campus, UT
Job Type: Exempt Full Time
Job Number: [contact details available in the full listing]
Division: Student Affairs
Department: Student Svc Site Coord - South
Closing Date: Continuous
FLSAExempt
Applicants must be authorized to work in the United States.All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.Job SummaryThe Assistant Director of Campus Experience serves as a dynamic campus connector, cultivating vibrant, inclusive, and welcoming environments that promote connection, consistency, and belonging at their assigned SLCC campus. Rooted in the pillars of Connection, Coordination, and Navigation, this role leads campus-based student success operations, strengthens cross-functional collaboration, and ensures services align with collegewide goals in support of the Ideal Student Learning Experience.
The Assistant Director provides advanced leadership for the Navigation Hub, Faculty Support Center, and key campus operations, ensuring high-quality, consistent service that strengthens the overall campus experience. They exercise independent judgment in supervising staff, driving service improvements, and implementing college initiatives and service standards. Through strategic collaboration across departments and coordination with peer Assistant Directors, they support aligned practices, elevate instructional and operational readiness, and lead efforts that enhance the campus environment. By proactively addressing emerging needs, using data to inform decisions, and fostering an inclusive culture, the Assistant Director helps create a campus where students, faculty, and staff feel supported, connected, and able to thrive.
In the Director's absence, the Assistant Director acts on behalf of the Director within established protocols to ensure continuity of operations and standards.
The position requires consistent on-site presence, with occasional evening or weekend support for campus events and student-focused activities.
Essential Duties & Responsibilities & Knowledge Skills & AbilitiesEssential ResponsibilitiesCampus Leadership & Team Development- Lead daily campus operations that deliver a consistent, student-centered experience
Build, coach, and support a cohesive team, including full-time and part-time staff in the Navigation Hub and Faculty Support CenterPromote a welcoming and inclusive campus culture grounded in SLCC's mission and valuesEncourage continuous improvement by using service metrics, student and faculty feedback, and operational dataManage assigned budgets and contribute recommendations for resource allocation based on service metrics and campus needsStudent Success Navigation Hub Leadership- Oversee Navigation Hub services to ensure students receive clear, timely, and accurate guidance with processes and systems
- Maintain consistent, high-quality service across in-person, phone, virtual, and email channels
- Ensure compliance and accuracy in OneCard operations and cash-handling procedures
- Use trend data to recommend process, staffing, or scheduling adjustments to improve access and service outcomes.
- Partner with Student Affairs and Academic Affairs to resolve student concerns holistically
Faculty Support Center Oversight- Ensure faculty receive timely, reliable support with instructional needs, supplies, mail and printing services, and navigation of SLCC systems
- Supervise Faculty Support staff and maintain smooth daily operations
- Coordinate classroom access and basic instructional technology support with OIT and Scheduling
- Maintain well-organized spaces and consistent service standards across faculty support functions
- Use trend data to recommend process, staffing, or scheduling adjustments to improve access and service outcomes
Campus Operations & Event Support- Coordinate logistics for campus events, room readiness, signage, and basic A/V support
- Submit and follow up on custodial, facilities, and IT work orders to maintain a welcoming campus environment
- Support general campus operations, posting compliance, and emergency procedures
- Collaborate with Facilities and Public Safety to ensure a clean, safe, accessible campus environment
Cross-Campus Collaboration & Process Improvement- Work closely with peer Assistant Directors to align practices, share best practices, and strengthen consistency across campuses
- Co-lead cross-campus initiatives to standardize practices and implement shared service models
- Contribute to standard operating procedures, shared service models, and aligned workflows
- Participate in cross-functional college initiatives to enhance the overall campus experience for students and faculty
- Provide operational insights that inform departmental planning and decision-making
Cross-Institutional Partnerships & Transfer Student Success- Strengthen cross-institutional partnerships by maintaining clear, consistent communication and coordination with academic, administrative, and student affairs leaders across institutions.
- Collaborate with internal and external partners to support seamless campus operations, aligned student services, and transfer-focused initiatives.
- Provide cross-institutional leadership that fosters a positive, collaborative culture among SLCC and university-partner faculty and staff.
- Support joint planning, programming, and communications, including transfer pathway initiatives and shared student success efforts, to enhance the overall student experience.
Knowledge, Skills & AbilitiesKnowledge of- SLCC admissions, advising, financial aid, registration, veterans services, and student records processes
- Customer service, student-centered service models, and inclusive excellence practices
- FERPA requirements and confidentiality standards
- Data tracking, service metrics, and operational assessment tools
- Budget management and cash-handling procedures
- Classroom and instructional support basics
- Campus operations, event logistics, posting policies, and facility standards
- Student development and student success principles
Skills- Effective communication and strong interpersonal skills
- Leadership, staff supervision, coaching, and team development
- Conflict resolution, mediation, and solution-focused problem solving
- Organization, time management, and attention to detail
- Cross-department collaboration and relationship building
- Professional writing and documentation
- Proficiency with Microsoft Office Suite, Banner, Canvas, and Navigate 360
- Ability to guide change and support ongoing process improvements
Abilities- Build and lead an inclusive, student-centered team environment
- Manage a fast-paced, multi-layered operational setting
- Coordinate systems, workflows, and services across multiple functional areas
- Prioritize tasks and maintain composure during high-pressure situations
- Adapt to evolving technologies and service needs
- Communicate college policies clearly and diplomatically
- Support emergency operations and campus safety protocols
- Identify operational gaps and implement solutions
- Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
- Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
Minimum qualifications- Bachelor's degree in behavioral science, education, communication, or a related field
- One (1) to four (4) years of full-time relevant experience
- A 1:1 experience-to-education equivalency may apply
Preferred Qualifications- Master's degree in higher education, communication, behavioral science, or related field
- Five (5) to six (6) years of progressively responsible leadership experience, including supervision
- Experience in higher education, preferably in a community college setting
- Bilingual in Spanish
SLCC InformationSalt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
