"Assistant Director, Client Systems & Device Strategy"

Job Description Summary

The Associate Director, Client Services, System and Device Strategy, is a strategic leader in Information Systems, providing guidance, oversight and direction device and endpoint experience at Wake Forest University. The individual supervises a technical team of experts supporting and optimizing enterprise device management platforms for Windows OS, macOS and iOS environments, automated cloud backup, image development, and provisioning. The position requires nurturing and maintaining strong relationships within IS and in the broader university IT support community to ensure continuous alignment with campus needs. Additionally, the role guides evolving/enhanced configurations beyond those within Client Services scope of management, collaborating with other teams to meet evolving needs of the Wake Forest University community. The ideal candidate consistently explores opportunities to enhance the campus experience related to devices and software, utilizing their experience and expertise to resolve University challenges systematically. Process improvement, innovation and a solution-oriented mindset are key in this role.

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Job Description

Essential Functions

The role's core functions are centered on careful supervision of the team’s projects and processes, oversight of the device ecosystem, and continuous improvement:

• System and Device Strategy: Develops and oversees the long-term enterprise system environment expertise and strategy for device management, security, and software delivery to enhance the campus experience.
• Technical Team Oversight: Directly manages a technical team focused on administering and configuring enterprise tools, including Jamf, SCCM, Intune, enterprise software distribution, and CrashPlan enterprise backup
• Build and maintain enterprise vendor partnerships for the benefit of Wake Forest University community, advocating for features, adjustments, fixes or other improvements to the campus experience
• Continuous Improvement: Continually assesses the performance and efficacy of client-facing enterprise systems and device configuration. Develops and implements process and quality improvements to align configuration with evolving campus needs.
• Security Alignment: Leads initiatives to maintain team focus on application and device security configuration in partnership with Information Security colleagues.
• Maintains the security and confidentiality of private, proprietary or sensitive information and data.
• Strategic Collaboration: Collaborates with campus partners to conceive and develop emerging and/or improved technologies and system configurations. Collaborates with other managers/leaders in the IS department to ensure continuous improvement in system quality and operations.
• Provides supportive leadership, integrity, and accountability to a team of technical staff, guiding and developing them in strategic device management.
• Policy and Procedures: Establishes and recommends processes and protocols related to device management, system configuration, and security.
• Availability: Availability to work after hours and/or weekends and on-call, as necessary or as scheduled.
• Other duties as assigned

Additional Job Description

Minimum Qualifications

• Education: Bachelor’s degree or equivalent experience.
• Experience: 5-8 years professional experience including 2 years supervisory experience

Knowledge, Skills, and Abilities

• Technical Leadership: Excellent ability as a manager and leader of highly technical staff.
• Device Management Expertise: Deep technical knowledge and hands-on experience in administering and strategically utilizing enterprise device management platforms such as Jamf, SCCM, and Intune
• System and Security Expertise: Strong knowledge and experience in systems analysis, administration, and continuous improvement of security configurations. Honors a NIST framework-aligned approach and other information and data security best practices
• Strategic Planning: Experience in establishing short-range and long-range departmental goals to achieve functional area objectives, specifically for enterprise device and system strategies.
• Coordination: Ability to skillfully and sensitively coordinate the efforts of multiple technical teams within and outside of Information Systems.
• Experience supporting students and BYOD (bring your own device) devices
• Decision Making: Effective and insightful decision-making abilities, particularly in high-pressure or urgent situations related to enterprise system stability.

Preferred Education, Knowledge, Skills, and Abilities

• Supplemental computer hardware and software knowledge and work experience.
• Project management experience
• ITIL, A+, or other enterprise IT certifications

Time Type Requirement

Full time

Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

*In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.*

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.

External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.