delivery across communication channels

• Manage the Yellow Ribbon Program in coordination with the Office of Admissions, Veteran Services Office, Student Accounts, Washington College of Law, and Office of Graduate Studies. Identify eligible students in a timely manner; award, revise, and reconcile Yellow Ribbon awards; and coordinate with university stakeholders to annually calculate, update, and submit the Yellow Ribbon Program application. Ensure program administration aligns with applicable federal, institutional, and university requirements.
  
  

• Advise and counsel prospective and enrolled students, families, and university administrators regarding federal, state, and institutional aid programs. Explain regulations, policies, compliance expectations, need analysis, verification requirements, budgeting considerations, and the application of aid within the financial aid process.
  
  

• Train financial aid staff and support case management by maintaining deep knowledge of federal and institutional regulations and office procedures. Reconcile student records and aid activity as needed, support issue resolution, and promote consistent application of policies, procedures, and service standards across the office.
  
  

• Yes. Supervises customer service representative staff and one Financial Aid Counselor.
  
  

• Serving Customers.
  
  
• Acquiring and Analyzing Information.
  
  
• Making Accurate Judgments and Decisions.
  
  
• Championing Customer Needs.
  
  
• Building and Supporting Teams.
  
  
• Managing Talent.
  
  

• Full-time.
  
  
• 35 hours per week.
  
  

• $70,000.00 - $80,000.00 annually.
  
  

• Bachelor's degree or equivalent.
  
  
• 3 - 5 years of relevant experience.
  
  
• Financial aid administration and counseling experience required.
  
  

• Master's degree or equivalent.
  
  
• Experience with automated systems and strong written and verbal communication skills preferred.
  
  

• Minimal travel may be required for conferences and professional development activities.
  
  

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  

• Hiring offers for this position are contingent on successful completion of a background check.
  
  
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  
  
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  
• American University is an E-Verify employer.
  
  

delivery across communication channels

• Manage the Yellow Ribbon Program in coordination with the Office of Admissions, Veteran Services Office, Student Accounts, Washington College of Law, and Office of Graduate Studies. Identify eligible students in a timely manner; award, revise, and reconcile Yellow Ribbon awards; and coordinate with university stakeholders to annually calculate, update, and submit the Yellow Ribbon Program application. Ensure program administration aligns with applicable federal, institutional, and university requirements.
  
  

• Advise and counsel prospective and enrolled students, families, and university administrators regarding federal, state, and institutional aid programs. Explain regulations, policies, compliance expectations, need analysis, verification requirements, budgeting considerations, and the application of aid within the financial aid process.
  
  

• Train financial aid staff and support case management by maintaining deep knowledge of federal and institutional regulations and office procedures. Reconcile student records and aid activity as needed, support issue resolution, and promote consistent application of policies, procedures, and service standards across the office.
  
  

• Yes. Supervises customer service representative staff and one Financial Aid Counselor.
  
  

• Serving Customers.
  
  
• Acquiring and Analyzing Information.
  
  
• Making Accurate Judgments and Decisions.
  
  
• Championing Customer Needs.
  
  
• Building and Supporting Teams.
  
  
• Managing Talent.
  
  

• Full-time.
  
  
• 35 hours per week.
  
  

• $70,000.00 - $80,000.00 annually.
  
  

• Bachelor's degree or equivalent.
  
  
• 3 - 5 years of relevant experience.
  
  
• Financial aid administration and counseling experience required.
  
  

• Master's degree or equivalent.
  
  
• Experience with automated systems and strong written and verbal communication skills preferred.
  
  

• Minimal travel may be required for conferences and professional development activities.
  
  

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  

• Hiring offers for this position are contingent on successful completion of a background check.
  
  
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  
  
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  
• American University is an E-Verify employer.