"Assistant Director for Internal Operations"

Job Details

Requisition Number: S3011

Position Number: 013522

Position Classification Title: University Program Associate

Functional Title: Assistant Director for Internal Operations

Position Type: Staff

University Information: Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit: Our purpose continues to be discovering and developing champions in life. We strive to foster a culture of integrity and excellence across our 17 programs, offering the highest quality experience for student-athletes. We are committed to academic and athletic excellence. We expect to win championships. We expect to honor students for their academic achievements. We will continue to work every day to make this community proud and ensure that the Spartans are in fact Greensboro’s hometown team. We will embrace a culture that is clear and consistent in its priorities.

Position Summary: The Assistant Director for Internal Operations will be responsible for supporting UNCG Athletics with Human Resources (HR), Payroll, and administrative tasks. This position acts as the liaison between Athletics and the HR departments ensuring smooth onboarding, offboarding, and support throughout the employee lifecycle. This role also manages Payroll and supports the Senior Staff in administrative duties. This position will report directly to the Executive Associate Athletic Director for Internal Operations and be a part of the Internal Operations team within the Athletics Department to drive synergies between the department and campus HR and Payroll Offices.

Minimum Qualifications: Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications: Master’s Degree in Human Resources, Business, Sports Management or Recreation Administration.

Special Instructions to Applicants: Applicants are required to upload a list of at least three (3) professional references that includes: 1. Name, 2. Company Name, 3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. 4. Email Address 5. Contact Phone Number

Recruitment Range: $45,500 - $50,000

Org #-Department: Intercollegiate Athletics - 85001

Work Hours of Position: M-F 8am-5pm, some nights and weekends

Number of Months per Year: 12

Job Family: Administrative & Managerial

Career Banded Title: University Program Associate

Open Date: 08/25/2025

Close Date: 09/04/2025

FTE: 1.000

FLSA: Non-Exempt

Key Responsibility: Human Resources Management

• This position will assist the hiring process for new full-time and part-time employees including training hiring managers/supervisors on the hiring process, creating/updating job descriptions, processing position and funding requests, posting jobs, arranging travel/lodging for interviews, and ensuring all searches are completed in accordance with university policy.
• Responsible for onboarding new hires (including full-time, part-time, student workers and volunteer positions) by arranging interim housing when needed, processing moving stipends with the Business Office, ordering phone name changes, submitting key requests, requesting computer permissions, and making sure equipment is present prior to start date.
• Update and lead successful Employee Orientation Presentation for new hires.
• Assist in ensuring all employees complete required training and documents (Title IX, Clery, Outside Income, etc.) in a timely manner as required by Federal, State, University or NCAA regulations.
• Assist in the annual Employee Performance Review process.
• Ensure job descriptions are reviewed periodically and updated, as needed.
• Assist in identifying training opportunities to improve the performance of existing employees.
• Maintain accurate department policies and procedures related to Human Resources. Inform Senior Staff of University or UNC System about changes in guidelines or policies. Ensure adherence to Federal, State, and University rules and regulations as it relates to Human Resources functions.
• Manage all taxable fringe benefits including, but not limited to, moving expenses, car stipends, cell phone stipends, and zeroing out leave when applicable). Remains up to date on related UNCG policies and procedures. Submits all forms in a timely manner and follows up to ensure they are processed in a timely manner.

Key Responsibility: Payroll Management

• Responsible for monthly, bi-weekly, and non-recurring payroll processes, including supplemental and settlement pay. Responsible for collecting and verifying timesheets and leave reports for employees. Prepares online certifications for approval and makes changes as necessary. Update pay distribution in Payroll system and/or prepare pay distribution forms for new hires and reallocations of funding.
• Educate Athletics Supervisors on applicable payroll policies and procedures.
• Process all employee lifecycle changes, including hiring, promotions, title changes, compensation changes, and terminations.
• Work with Payroll Office staff to resolve payroll issues in a timely manner. When necessary, prepare paperwork to correct issues related to pay, position descriptions, funding sources, etc.
• Maintain data integrity and run various scheduled and ad-hoc reports related to Payroll.
• Assist with NCAA, Conference, and UNC System Salary reporting.
• Act as delegate for Athletics supervisors, initiating Payroll-related tasks on their behalf.
• Answer emails/questions regarding hiring, payments, and benefits and/or direct Athletic staff to appropriate office on campus for expert guidance and support.

Key Responsibility: Administrative

• Manages employee information in UNCG databases including Athletics website directory, staff cell phone list, birthday calendar, etc.
• Assist with the purchasing/ordering and processing of all departmental administrative needs
• Administrative support for Athletics Department Senior Staff as needed.
• Performs other duties as assigned by the Executive Associate AD for Internal Operations.

Key Responsibility: Commitment to Compliance

Abide by all University, state, federal and NCAA rules/guidelines.

Competency: Knowledge-Program and Organization

Competency Description: Knowledge of program procedures and methods and knowledge of the related business context, appropriate for the level of work. Knowledge of contemporary applicable technology (hardware, software, equipment and processes).

Competency Level: Journey

Competency: Program Administration

Competency Description: Ability to provide oversight for an on-going program. Ability to establish expectations and clear directions including the tasks and activities to accomplish the intended outcome and timeline. Ability to monitor delegated assignments or projects for results.

Competency Level: Journey

Competency: Communication – Verbal/Written

Competency Description: Ability to convey information clearly, verbally and in writing, with and to individuals or groups to ensure information is shared and that messages are understood. Ability to demonstrate effective use of listening skills and displays openness to other people’s ideas and thoughts. Ability to gain credibility by fostering respect for all individuals and points of view.

Competency Level: Journey

Competency: Information/Records Administration

Competency Description: Ability to compile, assimilate, organize, store and retrieve electronic and printed information. Ability to access, review, compile and analyze multiple sources of data and information to generate appropriate criteria for reports and presentations.

Competency Level: Journey

Competency: Customer Service

Competency Description: Ability to develop and maintain productive collaborative work relationships with all clients (internal and external who utilize services) by listening to the client, understanding and responding to apparent and underlying needs and continually seeking to provide the highest quality service to all.

Competency Level: Journey

Competency: Leadership

Competency Description: Ability to establish expectations and clear direction to meet goals and objectives of on-going work for a group of employees. Ability to motivate and engage employees through effective communication.

Competency Level: Journey

Physical Effort: Hand Movement-Repetitive Motions, Hand Movement-Grasping, Finger Dexterity, Reading, Writing, Hearing, Talking, Sitting

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22; College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: <http://newsandfeatures.uncg.edu/>.

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation.

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.