Assistant Director of Admissions Processing - Duluth

Reporting to the Director of Admissions, the Assistant Director for Application Processing directs, manages, and coordinates the admissions processing team. The Assistant Director is responsible for the team that processes over 10,000 applications annually, supervises up to four professional staff, and oversees the admissions process workflow and decisions to ensure adherence to admissions guidelines and policy. The Assistant Director is a member of a collaborative team of Admissions leaders committed to serving prospective students and families and achieving enrollment goals.

Application Processes (30%)

• Directs, manages, and coordinates the day-to-day work of application processing;
• Oversee and provide guidance for material intake, application file completion, evaluating applications, and processing workflows;
• Oversee the receipt, check listing, and routing of postsecondary transcripts (including AP, etc.) to appropriate campus partners;
• Direct or enter standardized test scores (ACT/SAT) into Slate (Admissions Customer Relations Management system);
• Assists in the coordination of admissions policy and provides recommendations and changes to admissions policy;
• Follow established guidelines and policies in evaluating and rendering admission decisions on individual applications for admission;
• Makes final admissions decisions as a manager within the Office of Admissions, including Admission and Special Circumstance application files;
• Direct the release of admissions decisions and oversee the printing, folding, and sending of letters of admission and denial;
• Oversee change requests, including application appeals, withdrawals, change of major, and letter reprint requests;
• Maintain and update the Admissions Processing Handbook, documenting admission processes and policy;
• Audit application processes and identify, recommend, and implement process improvements at both local and system levels;
• Ensure timely, accurate entry of data, including admission decisions, etc.;
• Participate in business process discussions, testing, and maintenance of complex enterprise information systems to ensure the accuracy of student records and services;
• Oversee daily, weekly, and project-based data maintenance processes;
• Coordinate reviews with collegiate units as needed.
• Serve as the merchant account manager for application fee and confirmation fee processing, including reconciliation, refunds, disputes, and annual reporting and compliance;

Operations, Data, and Slate Support (20%)

• Responsible for regular Slate Workflow management
• Consolidate duplicate records with Slate
• Annual Admissions Review Analysis
• Scholarship awarding
• Daily, weekly, and project-based quality control query coordination

Staff Supervision and Development (20%)

• Directs, manages, and coordinates the day-to-day work of application processing;
• Direct the hiring, onboarding, training, and day-to-day supervision of professional staff;
• Coach and counsel staff with performance feedback, daily job task support, and respond to inquiries;
• Ensure employees are in compliance with University and departmental policies;
• Provide employee evaluations;
• Develop, lead, and document processing meetings;
• Develop and enforce performance expectations.

International Application Review & Processing (15%)

• Direct and delegate all aspects of the undergraduate international application process;
• Collaborate with campus partners to complete cross-functional processes;
• Evaluate international undergraduate applicant credentials and render decisions and, as needed, consult with the Director of Admissions on final admission decisions;
• Research international educational systems and institutions to determine credentials and grading practices;
• Update procedural documentation for Admissions and SEVIS systems and processes;
• Serve as a Designated School Official (DSO).

Admissions Team (15%)

• Document business/procedural processes and develop reports and other supporting materials as requested;
• Serve as a functional expert for areas of responsibility, e.g., international, special population review, and Executive Advisory Group (EAG);
• Support understanding and use of application data in Admissions;
• Represent the Office of Admissions within committee and project work;
• Communicate with and provide service to staff, prospective students, families, and the general public;
• Interpret and explain admission policies, procedures, and guidelines;
• Participate in and lead training sessions;
• Assist recruitment staff as needed;
• Reports to and provides routine updates to the Director of Admissions;
• Other duties as assigned.

This position is based on the Duluth campus and is expected to primarily work on campus, with opportunity for some work with flexibility arrangements

Qualifications

Required Qualifications:

• Bachelor’s degree and two years of relevant experience; or
• Master’s degree.

Preferred Qualifications:

• Professional experience in college admissions or student recruitment, specifically in the evaluation and selection of students for admission;
• Experience in the development or participation in the development of admissions review criteria;
• Demonstrated regard for quality and accuracy, attention to detail, organizational and time management skills, and ability to plan and prioritize work for self, direct reports, and organization;
• Demonstrated commitment to participating in an inclusive work environment;
• Ability to work independently;
• Excellent written and verbal communication skills;
• Experience utilizing student information systems such as Peoplesoft, Slate, Perceptive Content, Uachieve, or similar;
• Experience working with or evaluating student transcripts/credentials.

About the Department

The Office of Admissions is housed within the division of Enrollment Management (EM) under Academic Affairs. The division of (EM) is committed to creating a culture of engaged partnerships that enhance the experiences of prospective and currently enrolled students, support student development and engagement, and lead to timely graduation. EM provides leadership, services, and structures to attract, enroll, retain, graduate, and develop students. Through comprehensive recruitment activities and holistic admissions, financial education and wellbeing support, new student and parent transition information and programs, optimization of student financial aid, high-quality communications, valid data and analyses, high-quality registration and student records services, tools supporting degree progress and networked support, and compliance with university policy and state and federal laws, EM supports the university’s mission and commitment to academic quality, diversity, equity, and inclusion.

Pay and Benefits

Pay Range: $ 57000-60000 annually ; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume or CV.

For a completed application, please include a resume and cover letter. Finalists may be asked to provide references.

This position will remain open until filled with a priority application deadline of Feb. 12, 2026.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.