Campus Visit & Experience Coordinator

experiences that support institutional enrollment goals.

1. Core Competencies:Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
2. Upholds the Mission Statement: At Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and purposeful lives.
3. Handles all information with tact and discretion and recognizes the confidential nature of university business.
4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events.

Essential Job Functions:

• Campus Visit & Event CoordinationCoordinate the daily campus visit operations, including individual and group visits, by coordinating pre- and post-visit communication, scheduling and facilitating faculty involvement, and ensuring a high-quality, consistent, and personalized experience aligned with prospective student interests and academic goals.
• Coordinate and continuously refine visit formats, agendas, and experiences to meet the needs of undergraduate, graduate, transfer, and athletics-support visitors.
• Lead the planning, coordination, execution, and assessment of major recruitment and yield events, including Open Houses, Visit Days, Accepted Student events, and specialized visit programs.
• Continuously evaluate the prospective student visitor journey using participant feedback, enrollment outcomes, and industry best practices to enhance the campus visit experience.
• Build and maintain collaborative partnerships with academic departments and campus partners to support coordinated, engaging, and student-centered visit experiences.
• Metrics, Reporting & Continuous ImprovementMonitor and analyze visit and event metrics, including attendance, engagement, and conversion outcomes.
• Share accountability for visit performance in collaboration with enrollment staff and enrollment leadership.
• Utilize data, assessment, and participant feedback to recommend and implement improvements to campus visit operations and programming.
• Enrollment Operations & CRM StewardshipCollaborate with Enrollment Operations to optimize visit-related workflows, communications, and data integrity within Slate.
• Maintain visit forms, automated communications, tagging, and reporting processes.
• Identify opportunities to improve efficiency and enhance campus visit operations.
• Manage front-line admission communications and visit-related inquiries, including oversight of the admission@aurora.edu inbox, ensuring timely, accurate, and professional responses in alignment with service standards.
• Ensure visit-related information is accurately maintained within the CRM and assist with broader enrollment office operations as needed.
• Marketing & Communications CollaborationPartner with Marketing & Communications to ensure visit-related messaging, promotional materials, visitor communications, and event resources align with institutional branding and enrollment priorities.
• Provide feedback regarding visitor trends and experiences to support future marketing and communication initiatives.
• Student Worker LeadershipRecruit, hire, train, schedule, supervise, and evaluate student workers, including the Spartan Ambassador team, to ensure exceptional customer service during campus tours, front desk operations, recruitment events, and other admission initiatives.
• Develop ongoing training opportunities that strengthen presentation skills, campus knowledge, customer service, and professionalism.
• Foster a welcoming and student-centered culture through coaching, mentoring, and regular performance feedback.
• Serve as backup for front desk operations as needed
• Perform other duties as assigned.

Essential Job Requirements:

• Education:Bachelor’s Degree required.
• Experience:Experience in higher education admission, enrollment, student services, event coordination, or campus visit programming is preferred. Experience working with CRM systems is preferred (Slate preferred). Experience coordinating complex events, collaborating across multiple campus stakeholders, and supervising student employees is strongly preferred. Bilingual proficiency is preferred, with Spanish-language proficiency strongly preferred.

Skills:

• Excellent organizational and project management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to build collaborative relationships with faculty, staff, students, and campus partners.
• Ability to recruit, train, supervise, and mentor student employees.
• Strong customer service orientation and commitment to creating exceptional visitor experiences.
• Sound judgment, initiative, and problem-solving skills.
• Ability to work independently while collaborating effectively across departments.
• Proficiency with CRM systems and technology supporting enrollment operations (Slate preferred).
• Ability to analyze information and recommend improvements to processes and visitor experiences.
• Physical Requirements:Ability to work with a computer for long periods of the day.
• Ability to attend off-campus meetings.
• Office setting, standing, walking, sitting.