Assistant Director of Operations, Admissions & Student Affairs

Assistant Director of Operations, Admissions & Student Affairs

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Job Description Summary

Reporting to the Sr. Associate Director of Operations, the Assistant Director of Operations will be an integral part of the Admissions and Student Affairs organization, working with the Offices of Admissions & Financial Aid, Student Success, Academic Affairs, and Student Records. This role will support the Sr. Associate Director of Operations in maintaining and further developing GSE's two instances of the Slate CRM system, one of which serves as the school's application system and the other which tracks current students' progress throughout their enrollment. The Assistant Director of Operations will develop content for both prospective and current student communications, enhance workflow processes to assist current students in their academic journey, and build reports and dashboards to analyze data and ensure efficacy across all stages of enrollment management.

This role requires strong technical acumen and facility with various University systems, a high degree of service orientation, as well as strong collaborative and communication skills.

Key Responsibilities

• Support all aspects of operations for the Admissions and Student Affairs organization. This will involve assisting with the technical aspects of the Slate CRM systems and the multiple interactions and touchpoints that applicants and current students have with the Slate instances for the Office of Admissions and Financial Aid and the Office of Student Success. Develop communications, forms, and workflows for both the Slate application system and the student success module. Assist with event set-up within the CRMs and the associated processes that accompany these events. Build reports and dashboards to analyze prospective, applicant, and enrolled student data. Work with the Student Records Office and Office of Academic Affairs to further automate processes related to current students' academic benchmarks and milestones. Troubleshoot technical issues that arise within either of the Slate instances and ensure ongoing updates are built within these systems.
• In conjunction with the Sr. Associate Director of Operations, manage the timeline and workflow for the applicant evaluation process. This involves pre-screening applications for potentially fraudulent credentials, the assignment of applications to the appropriate reviewers, recording application decisions, and assisting with the decision notification process. Additionally, the Assistant Director will personally review a large portfolio of applications and make recommendations as to students' admissibility.
• Assist prospective students, applicants, and admitted students by responding to their inquiries by email, phone, and in-person.
• Attend various recruitment and yield events to support the Office of Admission and Financial Aid in representing Penn GSE both on and off-campus. Likewise, provide support to the Office of Student Success with current student events, such as New Student Orientation and Commencement.
• Assist the Sr. Associate Director of Operations in responding to requests from academic programs and other key constituencies within GSE and Penn to provide data, queries, dashboards, and reports.
• Perform additional duties as assigned

Qualifications

ESSENTIAL:

• A Bachelor's degree and 2-3 years of experience, or equivalent combination of education & experience combined.

PREFERRED:

• Prior knowledge of the Slate application system or a similar CRM is strongly preferred.

All applicants must submit a cover letter detailing their interest in the position. Cover letters can be uploaded to the same section as the resume/CV section.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Graduate School of Education

Pay Range

$57,500.00 - $70,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

University Benefits

• Health, Life, and Flexible Spending Accounts: ...
• Tuition: ...
• Retirement: ...
• Time Away from Work: ...
• Long-Term Care Insurance: ...
• Wellness and Work-life Resources: ...
• Professional and Personal Development: ...
• University Resources: ...
• Discounts and Special Services: ...
• Flexible Work Hours: ...
• Penn Home Ownership Services: ...
• Adoption Assistance: ...

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay