Job Summary

The Assistant Director for Residential Facilities and Contracted Services oversees key functions including staff supervision and training, administrative operations, housing facilities management, institutional support, and on‑call/emergency response. This role provides advanced business and operational oversight for assigned areas and reports to the Assistant Director of Housing Operations.

Essential Duties

1. Housing Facilities Operations and Institutional Support

• Inventory & Asset Management: Maintain accurate inventory records for departmental assets including furniture, technology, keys, equipment, etc.; tag and track property purchases; coordinate receipt, storage, distribution, and annual inventory/audits.
• Facilities Coordination: Initiate, monitor, and follow-up on work orders with Facilities Management; conduct building inspections to identify maintenance needs. Project Management – Assist in planning and budgeting small renovation projects; maintain project documentation and compliance records.
• Vendor / Contract Management: Manage departmental processes, programs, and contracts for areas including laundry, custodial, pest control, elevator, and waste services; etc. assist in RFP development, vendor selection, and renewals and any associated response/oversight including inspecting vendor work regularly; documenting deficiencies and enforcing corrective actions.
• Quality Control & Compliance: Ensure services and projects meet contract specifications, university standards, and regulatory requirements; participate in safety inspections and emergency planning. Make recommendations for improved student experience, including planning and execution to transition to in-house services as applicable.

2. Supervision and Training

• Recruit, train, directly supervise, and evaluate full-time, seasonal, and student staff as applicable.
• Conduct one-on-one meetings and contribute to and monitor the professional development of direct supervisees and indirect staff as assigned.
• Provide training and indirect supervision and support to Residence Life and other department staff/programs.

3. Administration

• Provide administrative over-site for area functions including but not limited to project management, budget and operations management, contracts, staff training, development and leadership, housing facilities, departmental technology and contracts.
• Assess and report on the effectiveness of area initiatives as well as external comparative data/trend analysis, to achieve continuous improvement and meet operational and performance goals.
• Communicate effectively with internal and external stakeholders.

4. On-Call/Emergency Response

• Serve as a member of the Housing Administrative Leadership On-Call Team throughout the academic year, university breaks, and summer for a residential population of over 2000 students.
• Be available to a call-to-duty status to assist with residence hall and campus emergencies.
• Support professional staff in responding to crises and providing follow-up.