"Assistant Director, Program Experience"

Assistant Director, Program Experience

Company: Dartmouth College

Job Location: Hanover, New Hampshire

Category: Conference and Events Administration

Type: Full-Time

Posting date
03/05/2026

Open Until Filled
Yes

Position Number
1126072

Hiring Range Minimum
$68,700

Hiring Range Maximum
$82,000

Union Type
Not a Union Position

SEIU Level
Not an SEIU Position

FLSA Status
Exempt

Employment Category
Regular Full Time

Scheduled Months per Year
12

Scheduled Hours per Week
40

Schedule

This position is located on campus in Hanover, NH and requires regular weekly on-site work presence of 3 days per week, and remote flexibility other days, with the understanding that full-time on-site presence will be required during program delivery weeks.

Location of Position
Hanover, NH

Remote Work Eligibility?
Hybrid

Is this a term position?
No

If yes, length of term in months.
NA

Is this a grant funded position?
No

Position Purpose

With high level guidance from executive education leadership and in partnership with staff and faculty colleagues, plans and executes a world-class client experience for in-person, virtual, and hybrid executive education programs. Participates in client relationship management, developing strategies for program execution and improvements.

Description

Alongside its outstanding MBA program, Tuck offers a correspondingly distinctive portfolio of business education programs for rising and experienced executives. The program experience team within Tuck Executive Education (TEE) is at the center of logistical, administrative, and client service needs for our programs, ensuring that programs operate smoothly and at a high execution standard, creating a personal, connected, and transformative experience for our participants.

As an assistant director, program experience for Tuck Executive Education (TEE), you will provide essential logistical, administrative, and client service support, ensuring that programs operate well and that the business leaders participating in our programs have a transformative learning experience. In addition to having impressive project management skills, we are seeking solid event and/or conference planning experience. Visit http://exec.tuck.dartmouth.edu to learn more about our executive education programs.

Required Qualifications - Education and Yrs Exp
Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Significant experience and skill planning and producing professional, multi-day conferences, speaking engagements, education and training programs, and/or other events of similar complexity, in a complex environment and involving clients with high expectations of client service, including traveling presenters, a wide variety of participants, and senior executives.
• Experience and skill implementing, managing, and improving complex administrative process workflows and projects using digital tools for a high performing professional services team serving diverse internal and external constituencies.
• Strong project management and planning skills
• Ability to work both independently and collaboratively at a high operational tempo
• Strong organizational and multitasking abilities, with a keen attention to detail
• Excellent interpersonal and communication skills
• Ability to foster positive relationships with participants, corporate clients, faculty members, and other stakeholders
• Bachelor's degree, preferably in liberal arts, business or event management/hospitality and/or relevant work experience.
• Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of program participants and alumni, faculty, and fellow colleagues.
• Proficient in Microsoft Office suite and other relevant software applications, and ability to learn new digital tools as required by program needs
• Willingness to work some evenings and weekends to facilitate programs while in session, and travel domestically or internationally as program needs require

Preferred Qualifications

Experience with customer relationship and/or learning management systems (e.g. Canvas) and CRM (e.g. Salesforce).

Department Contact for Recruitment Inquiries
Lorin Parker, Executive Director of Talent Management

Department Contact Phone Number
603.646.2904

Department Contact for Cover Letter and Title
Lorin Parker, Executive Director of Talent Management

Department Contact's Phone Number
603.646.2904

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required

Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. <https://policies.dartmouth.edu/policy/tobacco-free-policy>

Additional Instructions

Please note that we have one opening on the Executive Education Program Experience Team, and we have posted this opening at both the Assistant Director level (this position #1126072) as well as the Program Experience Manager level (position #1128815). We will be hiring at the level that best matches the skill and experience of the strongest candidate.

Quick Link
<https://searchjobs.dartmouth.edu/postings/84911>

Description

1. Program development and logistical planning:
   • Manages logistical aspects of assigned executive education programs, including venue selection, accommodations, catering, facilities, A/V and IT needs, materials, and staffing, ensuring seamless execution of all logistical arrangements before, during, and after each program
   • Collaborate with internal and external providers to secure necessary resources and services for program delivery and works closely with business development and faculty colleagues to develop the program schedule and prepare classroom content
   • Using participant and client feedback and knowledge of best practices, make recommendations to continuously improve the program delivery efficiency and overall experience
   • Prepare and distribute program materials, participant communications, pre-program information, and post-program evaluations, in digital and physical formats, and maintain accurate participant records through use of CRM and other digital tools.

   Percentage Of Time
   60%

2. Client experience:
   • Create a professional, well-organized, and high-quality program experience that meets the same high level as the program content and embodies Tuck's personal, connected, and transformative brand promise, occasionally at offsite locations both domestically and internationally
   • Serve as the primary point of contact for program participants, corporate clients, faculty, and other external partners during program deliveries, exhibiting a high level of poise and professionalism
   • Support custom program client relationship management, in partnership with business development colleagues
   • Communicate effectively with internal colleagues and partners to relay program details and requirements
   • Anticipate questions, needs, and issues and address them proactively to ensure a positive client experience

   Percentage Of Time
   20%

3. Team collaboration and innovation:
   • Collaborate with executive education leadership to contribute to the development and execution of strategic initiatives that enhance the overall success of the executive education programs and may serve as project lead for particular initiatives
   • Work cross-functionally with executive education colleagues to ensure integration between program experience, marketing, sales, and operations
   • Support shared departmental functions such as service provider relationships, master calendar management, invoice processing, and process improvements
   • Provide insights and recommendations based on industry trends and program evaluations

   Percentage Of Time
   15%

4. Budget management:
   • Work closely with business development and finance colleagues to develop budgets for executive education programs
   • Monitor expenses and ensure adherence to budgetary constraints
   • Identify cost-saving opportunities without compromising program quality

   Percentage Of Time
   5%

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.