Assistant Director Student Success Processes

professional staff, ensuring consistent application of institutional and state policies, monitoring service levels and workload distribution, and implementing quality assurance processes that promote accuracy, efficiency, and student success.

Working collaboratively with academic departments, advising leadership, Enrollment Services, Information Technology Services, and other campus partners, the Assistant Director establishes operational standards for academic progress and credentialing functions, coordinates training and documentation efforts, oversees workload and service delivery, and ensures institutional readiness for graduation and other high-volume academic progress cycles.

Job Functions

Student Success Processes and Operations

• Direct and maintain accountability for academic progress and credentialing operations supporting currently enrolled students, including transfer credit evaluation and articulation, graduation review and certification, degree exceptions, and civic literacy requirements.
• Ensure consistent interpretation and application of university, state, and accreditation requirements related to student progression, degree completion, and academic records.
• Establish operational priorities, determine workload assignments, adjust staffing and resources in response to service demands, and resolve escalated processing issues to ensure timely and accurate service delivery.
• Coordinate graduation-certification readiness activities, including process planning, resource allocation, and collaboration with campus partners.
• Identify and implement opportunities to improve operational efficiency, service delivery, and the student experience.

Staff Leadership and Quality Assurance

• Supervise, assign, prioritize, and evaluate the work of professional staff responsible for academic progress and credentialing functions; provide coaching, training, performance feedback, and professional development to support operational effectiveness and employee growth.
• Establish and monitor operational performance metrics and prepare reports and recommendations to support decision-making, resource planning, and continuous improvement.
• Develop and implement quality assurance processes, conduct audits, and ensure compliance with departmental and institutional standards.

Strategic Leadership, Collaboration, and Academic Progression

• Develop and maintain operational procedures, training materials, and documentation to support effective and consistent service delivery.
• Serve as a subject matter expert for academic progress and credentialing processes and provide guidance to staff and campus stakeholders.
• Partner with academic departments, advising leadership, Enrollment Services, Information Technology Services, and other university offices to support student progression and degree completion initiatives.
• Represent the department on university committees, workgroups, and cross-functional projects related to academic records, student success, and credentialing.
• Support departmental initiatives that advance student success, retention, and degree completion.

Marginal Functions

• Perform duties as assigned during declared campus emergencies, which may include remote or alternate-location work.
• Other duties as assigned.

Required Qualifications

UNF's Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. After completing onboarding and training in this position, you can be part of a hybrid team (mix of on-campus and in-state remote work). You will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day-to-day efforts will emphasize self-directed and autonomous work. In addition to being part of a dynamic team, you will also have access to a competitive benefits package https://www.unf.edu/hr/benefits/index.html including UNF's Employee Education Program, which includes up to 6 hours of tuition-free courses each semester. In addition to skill specialization and professional development opportunities in this role, you could potentially earn a doctoral degree in Educational Leadership or a master's degree or certificate in one of UNF's 75 graduate programs in arts and sciences, business, computing and engineering, education, and health. Apply today to become part of a team that empowers students with knowledge, resources, and opportunities to succeed.

Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator.

Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.

Organization

Mission Statement

Our student-centered mission is to create the next generation of thinkers, leaders, and problem solvers with the knowledge and experience to uniquely change the world.

Vision Statement

University of North Florida will be the higher education nexus where diverse students, faculty, and organizations from around the world collaborate to creatively innovate for the advancement of society.

Values

We achieve excellence in all we do; we are an institution of uncompromising character; we lead with humility, humanity and integrity.

Integrity – We do the right thing for the right reason at the right time.

Respect – We treat everyone with kindness, we are informed by the perspectives of other, and we draw strength from our differences.

Accountability – We are responsible for how the outcomes of our actions affect others and our environment.

Innovation – We harness creativity and talent to turn challenges into opportunities and problems into solution in a uniquely UNF way.

Strategic Goal

University of national prominence and distinction with North Florida as our catalyst and student success as our mantra. Learn more about UNF's 2020-2025 Strategic Plan.

Statement of Unity

UNF stands in unity and solidarity with all members of our community, regardless of genetic information, race, color, religion, age, sex, disability, gender identity and expression, sexual orientation, marital status, national origin, or veteran status. We are proud of the diversity in our students, faculty and staff.

We strongly condemn acts of hate and bigotry as antithetical to the university's core values of mutual respect and civility. Actions and words that seek to deny human beings full membership in the broader moral community on the basis of arbitrary characteristics are intolerable. We stand opposed to violence in language or in action, and we see these as a threat to the mission of UNF as a public university that is committed to intellectual and cultural growth and civic awareness.

We pledge to stand with and for those who are the most vulnerable members of our community and to take actions that help our students and fellow employees feel safe and know that they are safe. We affirm UNF's unreserved commitment to student success within a diverse, supportive campus culture. We seek to embody the ideals of a free and democratic society, and we fully support and value each member of our community.