Posting Details
Position Information
Position Title
Case Manager
Position Type
Regular
Job Number
SA93224
Full or Part Time
full-time 40 hours weekly
Fair Labor Standard Act Classification
Exempt
Anticipated Pay Range
$70,304 - $73,000
Pay Range Information
Chapman University is required to provide a reasonable estimate of
the compensation range for this position. This range takes into
account a variety of factors that are considered in making
compensation decisions, including experience, skills, knowledge,
abilities, education, licensure and certifications, and other
business and organizational needs. Salary offers are determined
based on the final candidate’s qualifications and experience, as
well as internal equity and other internal factors. The anticipated
pay range is not a promise of a particular wage.
Position Summary Information
Job Description Summary
The
Case Manager for the Dean of Students Office provides
front-line support for students navigating serious and often
high-risk personal, academic, or health-related challenges.
Reporting to the Senior Case Manager, this position plays a pivotal
role in Chapman University’s student care model by conducting
behavioral assessments, managing a caseload of students of concern,
and coordinating referrals to critical resources both on and off
campus.
This position is essential to ensuring student safety, promoting
equity in access to support, and enhancing institutional retention
efforts. The Case Manager meets individually with students
presenting with complex needs—ranging from suicidal ideation and
trauma to food insecurity and medical issues—and builds
individualized action plans to help them stabilize and succeed. The
Case Manager also works closely with faculty, staff, campus service
offices, and external providers to promote early intervention,
crisis management, and comprehensive follow-up.
Responsibilities
Student Support & Case Management
- Provide individualized, non-clinical case management support to
students experiencing personal, academic, health, financial, basic
needs, or other circumstances that may impact their well-being or
ability to successfully navigate the university.
Assess student needs, identify risk and protective factors, and
develop individualized, trauma-informed support plans.
Provide ongoing outreach and follow-up to promote student
engagement, continuity of support, and connection to appropriate
resources.
Assist students in identifying, accessing, and navigating
university and community-based resources.
Respond to urgent or elevated student concerns, including
mental health concerns, interpersonal violence, housing or food
insecurity, hospitalization, medical concerns, and other
significant life circumstances, in collaboration with appropriate
campus and community partners.
Recognize situations requiring immediate intervention and
facilitate connection to emergency, crisis, clinical, or other
appropriate services within the scope of the Case Manager
role.
Referral Navigation & Resource Coordination
- Guide students through accessing support services such as
counseling, disability accommodations, financial aid, and community
health resources.
- Assist students in making first appointments with on- and
off-campus providers, with consideration to identity, insurance,
and accessibility needs.
- Track barriers to access and collaborate with team members to
close service gaps and promote equity in support systems.
- Coordinate multidisciplinary care with students who have
recently been discharged from the hospital/treatment program to
ensure transition back into campus community
- Help students understand university processes and identify the
appropriate department or resource for concerns that fall outside
the scope of case management.
Documentation & Risk Management
- Maintain detailed, confidential, and timely records of all
student contacts and case developments using the campus case
management system (e.g., Advocate).
- Document risk factors, care plans, referrals, and outcomes in
accordance with FERPA, HIPAA, and university policy.
- Contribute to team-based reporting, data tracking, and early
alert systems to identify emerging concerns and institutional
trends.
- Facilitate agreement-based resolutions with parties, as
appropriate
Collaboration & Campus Engagement
- Serve as a key point of contact for faculty and staff reporting
student concerns, offering consultation and follow-up support.
- Coordinate with campus departments such as Residence Life,
Academic Advising, Financial Aid, SPCS, Student Health, and
Disability Services to ensure holistic care.
- Participate in student support programming, including
Orientation, Healthy Panther, and wellness initiatives to build
student trust and increase visibility of resources.
Team Participation & Training
- Participate in regular case consultation and supervision with
the Senior Case Manager to promote consistent, ethical, and
effective case management practices.
- Support the training and onboarding of MSW interns and student
staff through mentorship and modeling of best practices.
- Contribute to internal process improvement efforts, outreach
strategies, and team professional development activities.
Panther Pantry & Basic Needs Support
- Serve as the secondary point of contact for the Panther Pantry
and basic needs support, providing coverage and assistance as
needed.
- Assist students experiencing food insecurity and other basic
needs concerns with accessing the Panther Pantry and identifying
appropriate university and community resources.
- Support student referrals related to food insecurity, CalFresh,
emergency financial assistance, housing concerns, and other basic
needs.
- Collaborate with the Senior Case Manager and campus and
community partners to identify basic needs trends, barriers to
access, and opportunities to strengthen available resources and
services. Participate in Panther Pantry and basic needs outreach,
programming, and resource education as assigned.
Disability Services Support
- During the down times, as determined by the Assistant Vice
President for Student Affairs, meet with students with disabilities
to determine academic accommodations.
- Interpret diagnostic assessments, scores and reports for
medical, physical, psychological and learning disabilities.
- Maintain client records in accordance with legal and ethical
guidelines and standards.
Other duties as assigned
Required Qualifications
- Master’s degree in Social Work, Counseling, Student Affairs,
Psychology, or a closely related field.
- One to three years of full-time experience (or equivalent) in
student support, behavioral case management, or social
services.
- Demonstrated interest in and experience supporting the success
of college student populations, including students from a wide
range of backgrounds and lived experiences.
- Excellent interpersonal and written communication skills, with
the ability to navigate sensitive conversations and maintain
discretion.
- Strong organizational skills, with experience documenting case
notes and managing confidential records.
Desired Qualifications
- Experience in behavioral case management or student support
services in a college or university setting
- Familiarity with local community mental health providers,
treatment centers, and social service resources.
- Experience with hospital discharge planning, crisis response,
or working with students returning from a leave of absence or
hospitalization
- Understanding of FERPA, HIPAA, Title IX, and disability-related
laws and policies in higher education.
- Prior participation in a behavioral intervention or student
support team.
Special Instructions to Applicants
Chapman University is an equal opportunity employer that provides
equal employment opportunities to all individuals, regardless of
their protected characteristics. All qualified applicants and
employees are encouraged to apply and will receive consideration
for employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, gender expression, national
origin, ancestry, citizenship status, physical disability, mental
disability, medical condition, military and veteran status, marital
status, pregnancy, genetic information or any other characteristic
protected by state or federal law.
Applicants for Staff and Administrator positions must be currently
authorized to work in the United States on a full-time basis.
Chapman University does not sponsor applicants for Staff and
Administrator positions for work visas.
The offer of employment is contingent upon satisfactory completion
and outcomes of a criminal background screening and returning to
the Office of Human Resources a signed original acceptance of the
Chapman University Agreement to Arbitrate.
Minimum Number of References
3
Maximum Number of References
3
Pre-screening Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
- Letter of Recommendation 1
- Letter of Recommendation 2
