Assistant Director, Systems/Operations, Office of Scholarships and Financial Assistance

Assistant Director, Systems/Operations, Office of Scholarships and Financial Assistance

Company:
Northwest Missouri State University

Job Location:

Category:
Financial Aid

Type:
Full-Time

PRIMARY DUTY: The Assistant Director, Systems/Operations leads the day-to-day systems operations and processes in the Office of Scholarships and Financial Assistance. The Assistance Director is responsible for managing and implementing various system and process projects and provides recommendations on enhancements that will streamline financial aid processes. The Assistant Director is expected to maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs. The position requires the Assistant Director to work in a team environment to coordinate efforts in administering aid and educating/training other staff regarding office processes and operations.

ESSENTIAL FUNCTIONS:

1. Responsible for leading the day-to-day systems operations and processes within the Office Scholarship and Financial Assistance, including multiple electronic data loads and data exchanges with the US Department of Education.
2. Responsible for financial aid system upgrades, including testing and implementation, in coordination with the Information Technology (IT) department.
3. Coordinate new aid year set up.
4. Provide subject matter expertise for the Ellucian Banner and Workday ERP systems, to research, identify, and propose process improvements for Office Scholarship and Financial Assistance.
5. Stay current on modifications to Banner and Workday through e-communities and seamlessly integrate new releases and patches with current system functionality to maintain compliance.
6. Collaborate with the IT department in the use of the Automic/Appworx/UC4 job scheduler and automation software.
7. Maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs.
8. Serve as liaison for IT staff and other University departments in resolving system-related issues.
9. Utilize available resources to provide information in group and one-on-one settings.
10. Coordinate efforts in administering aid and educating/training other staff regarding office processes and operations.
11. Exercise professional judgement when appropriate, if Federal, state, or institutional guidelines do not seem to adequately address a particular situation.
12. Perform other duties as assigned and manage other special projects as assigned.

QUALIFICATIONS AND SKILLS:

• Bachelor's Degree
• Two years related experience
• Excellent organizational and analytical skills
• Strong interpersonal, communication, and writing skills
• Demonstrated working knowledge using data management software applications and database systems
• Detail-oriented, self-motivated, and able to manage multiple projects simultaneously
• In-depth knowledge of Ellucian Banner, Workday, or similar ERP system
• In-depth knowledge of Automic/Appwork/UC4 scheduling software or similar software
• Experience working with any/all of the following financial aid systems: COD, CPS, SAIG, NSLDS, ELM, EdConnect, and TDClient

WORKING CONDITIONS: This position will work in an office environment, usually from the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday with a one-hour lunch break. This position may require additional evening and weekend hours.

SUPERVISORY RESPONSIBILITIES: Supervision of three staff members primarily responsible for program coordination, processing, and oversight

EQUIPMENT/MATERIALS USED: Typical office equipment

TYPICAL PHYSICAL DEMANDS: Ability to lift up to 20 pounds

APPLICATION DEADLINE: Until filled

DATE AVAILABLE: March 16, 2026

TO APPLY: Follow the steps of the online application process. Please contact the Office of Human Resources at 660-562-1121 or email ewilmes@nwmissouri.edu if you need more information about the process.

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