"Assistant Director, Ticket Operations (5173U), Intercollegiate Athletics - 82091"

About Berkeley

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As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs. These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA).

Position Summary

Involves developing and supporting the day to day operational and strategic aspects of the Athletic Ticket Office. This includes managing and supervising the ticket sales and customer service efforts both at the Athletic Ticket Office windows and on-site at athletic events. This position is responsible for all ticketing operations for several assigned sports teams.

Application Review Date

The First Review Date for this job is: 11/10/2025.

Responsibilities

Independently plans, organizes, administers and implements ticketing operations for assigned sport teams:

• Acts as liaison with coaches, director of operations, student athletes, vault supervisor, events management, facilities and marketing for each sport as necessary.
• Responds to customer inquiries and problems via email, window, day of game or phone.
• Provide support in all operational aspects for post season games home and away.

Manages all game-day operations for Women's Basketball, Softball and other sports as assigned.

• Responsible for set-up of box offices.
• Works with Event Management to ensure security needs are met for the event.
• Manages player guest admissions, media pass list, recruit admissions, will call admissions, and game-day ticket sales.
• Responding to customer service issues, Ensures secure transportation of monies to and from the Athletic Ticket Office.
• Maintains accurate records for attendance calculations.
• Analyzes and implements new or revised standard operating procedures for game day ticket operations for assigned sports.
• Oversee all petty cash funds for the Athletic Ticket Office

Oversees and supervise all ticket sales and customer service issues at Ticket Office windows and on site at athletic events.

• Ensure excellent customer service is being maintained daily by student workers via the phone, window and email.
• Balances and reconciles ticket sales made at the windows and on site at events.

Supervises student ticket office clerks and student event attendants.

• Oversees recruitment, interview process, selection, hiring, training, scheduling and promotion of student workers.
• Creates and implements policies and procedures that advise student employees on how to resolve customer service issues and complaints/concerns and conducts monthly customer service training sessions.
• Creates work schedules and Reviews/approves timesheets.
• Prepare monthly reports to assist in the budgeting of student employee payroll.

Manages and updates the Athletic Ticket Office's internal and external intranet site with sales and promotional information.

• Responsible for preparing and maintaining promotional codes for distribution to career department staff.

Other duties as assigned, including professional development.

Required Qualifications

• Thorough knowledge of program activity and best practices.
• Problem-solving skills; multi-task, work with frequent interruptions, and effective listener.
• Highly effective verbal and written communication skills in the English language.
• Proficiency in the use of basic computer applications relevant to job duties.
• Bachelor's degree in related area and/or equivalent experience/training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual salary range that the University reasonably expects to pay for this position is $50,000.00 - $55,000.00.

• This is an exempt monthly-paid position.

How to Apply

• To apply, please submit your resume and cover letter.