Overview
Be part of the energy behind Auburn Athletics —where every connection counts and every gameday experience matters!
As a key member of the Ticket Sales and Retention team, you’ll build meaningful relationships with donors, faculty, staff, students, and fans while delivering first-class service at every touchpoint. In this role, you’ll drive revenue by promoting a full portfolio of ticket plans and experiences, working in alignment with the ticket priority system and Tigers Unlimited to enhance engagement and loyalty across the Auburn family.
Responsibilities
- Conducts daily outbound calls to prospects for full season, mini plans, group, and single game tickets for football, men’s and women’s basketball, baseball, softball, and gymnastics and makes follow-up calls to ticket holders who communicate concerns and issues they've experienced.
- Calls current and previous ticket buyers to execute renewal plans and strategies and cold-call new leads to generate sales.
- Cultivates current and past groups and new prospects to generate sales.
- Contacts area businesses, youth organizations, and other large groups to promote the group ticket program.
- Works all home football game days and other athletic home events as determined by the Director of Ticket Operations and Assistant Athletics Director for Ticketing to service ticket buyers.
- Achieves and exceeds weekly, monthly, and annual sales goals by performing daily outbound calls and setting face-to-face meetings and tours.
- Provides superior customer service to prospects, ticket buyers, and donors throughout the season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates.
- Develops relationships across the department within all Auburn Athletics external units and Tigers Unlimited Foundation.
- Works closely with the Director of Ticket Operations to create new revenue-generating ideas.
- The job requires the ability to work a flexible schedule, including weekends, holidays, and evening hours. May need the ability to travel as needed to complete job duties and responsibilities.
Qualifications
- Bachelor's degree
- 1 year of experience in ticket sales or customer service experience.
Desired Qualifications:
- Experience in intercollegiate or professional sports ticket sales is desired.
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