Posting Details
Position Information
Position Title
Assistant Director - Undergraduate Financial Aid
Position Type
Regular
Job Number
SA92024
Full or Part Time
full-time 40 hours weekly
Fair Labor Standard Act Classification
Exempt
Anticipated Pay Range
$78,000 - $82,000
Pay Range Information
Chapman University is required to provide a reasonable estimate of
the compensation range for this position. This range takes into
account a variety of factors that are considered in making
compensation decisions, including experience, skills, knowledge,
abilities, education, licensure and certifications, and other
business and organizational needs. Salary offers are determined
based on the final candidate’s qualifications and experience, as
well as internal equity and other internal factors. The anticipated
pay range is not a promise of a particular wage.
Position Summary Information
Job Description Summary
As a critical part of the Undergraduate Financial Aid management
team, the Assistant Director provides leadership, mentorship,
support, and direction to the frontline advising team while
providing valuable insight and innovation about policies,
procedures, programs, and regulations. This position helps to
ensure data integrity and compliance with university, state, and
federal laws, internal controls and quality standards of service.
This position resolves problems outside the scope of the advising
team, including working directly with students and parents and
researching and resolving complex issues. The Assistant Director
prepares materials and presents to large and small groups during
orientation, financial aid nights, and as requested by community
partners. Performs other duties as assigned or requested.
Responsibilities
Management and Leadership
- Serve as a member of the Undergraduate Financial Aid Office
management team.
- Provide leadership, mentorship, support, and direction to the
front-end operations team within the office, directly supervising 2
to 3 team members.
Create and maintain cohesive training materials for new team
members.
Provide a platform for the team to maintain continuous
proficiency in federal and state regulations as well as
institutional policies.
Participate in setting goals and objectives for the area and
measure performance against those goals and objectives.
Provide policy and regulation interpretation; determine
exception requests as deemed appropriate for the position level.
Evaluate internal practices, procedures, and policies and recommend
changes or enhancements.
Promote a positive image of the Financial Aid Office and
Enrollment Division ensuring accurate, consistent, and timely
information is disseminated in accordance with policies and
procedures.
Maintain professional currency through active participation and
leadership in associations and committees both internal and
external to the university.
Create and maintain a master calendar that includes regular
meetings with the team as well as individual team members.
Communication and Outreach
- Regularly meet with students and families as needed.
- Handle student, parent, and other issues requiring escalation
in a diplomatic and tactful manner.
- Present at on- and off-campus financial aid events including
financial aid nights, conferences, and enrollment events that may
include overnight travel.
- Act as a liaison for campus partners including Disability
Services, Global Education, Student Business Services, Office of
the Registrar, as well as the Dean of Students Office to answer
questions, provide guidance, and resolving complex problems.
Data Management and Reporting
- Monitor weekly, monthly, and annual reports to ensure
compliance with federal and state regulations.
- Provide consistent data and analysis related to the
effectiveness of the work being done in order to identify trends,
successes, and areas of improvement.
- Provide insight during regularly scheduled leverage planning
meetings and assist with any yearly setup or changes as
needed.
- Provide quality assurance and testing of financial aid
packages.
Required Qualifications
- Bachelor’s degree
- A minimum of 4 years undergraduate financial aid experience in
a public or private non-profit university
- Strong and current knowledge of federal and state financial aid
programs
- Proven ability to communicate clearly and accurately with
internal and external partners as well as students and their
families
- Strong interpersonal skills with the ability to listen, remain
calm, and empathize with students and parents from diverse
backgrounds
- Ability to demonstrate tact and diplomacy and maintain a high
level of confidentiality with a strict adherence to FERPA
standards
- Demonstrated ability to make appropriate decisions and sound
judgments on routine to critical matters
- Ability to maintain and present data in a clear and concise
manner
- Ability to work successfully both independently and as part of
a team
- Strong organizational skills to prioritize projects and
deadlines and assist the team to do the same
- Comfort with public speaking and presentations including the
creation of presentations and outreach materials
Desired Qualifications
- Master’s degree
- Multiple NASFAA professional credentials
- Significant experience with PeopleSoft/Campus Solutions,
ImageNow/Perceptive Content, as well as Microsoft Office Suite
- At least one year experience managing a small team or
professional employees
- Bilingual Spanish
Special Instructions to Applicants
At Chapman University, we believe collaboration thrives through
in-person engagement. This position is fully on campus, and
employees work alongside colleagues, faculty, students, and staff
each day to support our vibrant university community.
Chapman University is an equal opportunity employer that provides
equal employment opportunities to all individuals, regardless of
their protected characteristics. All qualified applicants and
employees are encouraged to apply and will receive consideration
for employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, gender expression, national
origin, ancestry, citizenship status, physical disability, mental
disability, medical condition, military and veteran status, marital
status, pregnancy, genetic information or any other characteristic
protected by state or federal law.
Applicants for Staff and Administrator positions must be currently
authorized to work in the United States on a full-time basis.
The offer of employment is contingent upon satisfactory completion
and outcomes of a criminal background screening and returning to
the Office of Human Resources a signed original acceptance of the
Chapman University Agreement to Arbitrate.
Minimum Number of References
2
Maximum Number of References
3
Pre-screening Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
- 3 References Listed on One Page
Optional Documents