Assistant Director – Visa Advising
About the Opportunity
JOB SUMMARY
The primary role of the Assistant Director of Visa Advising is to
provide visa application support and advisement for students
participating in outbound mobility programs. The Assistant Director
of Visa Advising helps ensure timely and appropriate information is
provided to program participants and coordination between
university divisions is efficient and productive. The Assistant
Director will play a central role in ensuring efficient student
support, document issuance, and case-specific guidance for the
university's outbound international program portfolio.
The responsibilities of the Assistant Director of Outbound Visa
Advising include liaising with local consular authorities,
developing program material, providing front line customer service,
case-specific student advisement, and other administrative tasks as
needed. Additionally, the Assistant Director works closely with the
Office of General Counsel and Global Safety and Support to provide
comprehensive advisement and troubleshoot complicated situations,
serving as a subject matter expert.
This role supports all Northeastern-sponsored outbound programs,
including traditional study abroad, N.U.in, short-term faculty-led
programs, and Global Co-op as part of their program portfolio in
collaboration with the Director of Visa Policy & Compliance.
This role will have their own program portfolio and support broader
departmental initiatives.
This is a Boston-based role, requiring regular in-person presence
in the Global Experience Office on the Northeastern Boston campus.
Additional on-site work may be required during campus events, key
periods in visa application cycles, and as part of departmental
meetings/trainings. Periodic travel to consular locations in the
Boston area is required.
MINIMUM QUALIFICATIONS
- Bachelor's degree required; Master's degree preferred
- Demonstrated knowledge in advising techniques in a higher
education setting, with specific experience in international
immigration and/or study abroad advising preferred
Understanding of the Forum on Education Abroad's standards and
ethics
Strong oral and written communication skills to positively
engage people from diverse cultural and linguistic backgrounds
Strong time management and prioritization skills
Ability to manage multiple projects and responsibilities in a
fast-paced environment
Excellent problem-solving and analytical skills with proven
ability to strategize, prioritize, and multi-task to meet
deadlines
Ability to interact with global program representatives,
consular officials, faculty, and students in a highly professional
manner with an understanding of protocol and confidentiality
Strong organizational, administrative, and computer skills
Proficiency in Excel and other Microsoft Office software
required. Familiarity with Salesforce, Terra Dotta, Navigate, and
Banner preferred
Ability to work both independently and as a member of a
team
Ability and willingness to work some evening and/or weekend
events
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Student Advising & Outbound Visa Support
- Maintain regional expertise and programmatic knowledge in an
assigned portfolio
- Handle a high volume of student communication and be able to
provide direction and guidance on visa types in both individual and
group sessions
- Lead the coordination and tracking of visa application
processes for select cohort program
- Liaise with external partners on in-country requirements and
documentation needs
- Generate relevant supporting documentation for students as
needed
Partnership Management
- Communicate professionally and effectively with both internal
and external stakeholders, including but not limited to the Global
Experience Office, Office of General Counsel, Global Safety &
Security Office, Central Co-op, and network Northeastern
campuses
- Provide expert-level guidance on the feasibility and compliance
of international programs
- Oversee and coordinate responses to visa/immigration
inquiries
Administrative Duties
- Maintain a comprehensive understanding of global issues that
could affect student travel or visa processing, ensuring proactive
adjustments to procedures as needed
- Provide high-level support and administrative coordination for
departmental working groups focused on immigration matters
- Travel as necessary to meet with consular officials and oversee
critical visa processes including submission of batch visa
processes through Boston-area consular authorities
- Engage in continuous professional development, strengthening
expertise and maintaining an up-to-date knowledge base on evolving
immigration policies
Event Management
- Conduct cohort-specific information sessions, both virtually
and in-person, for students and families
- Attend and assist at yield and orientation-related events
Position Type
Student Services
Additional Information
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit
https://hr.northeastern.edu/benefits/ for
more information.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
law.
Compensation Grade/Pay Type:
107S
Expected Hiring Range:
$53,615.00 - $75,728.75
With the pay range(s) shown above, the starting salary will depend
on several factors, which may include your education, experience,
location, knowledge and expertise, and skills as well as a pay
comparison to similarly-situated employees already in the role.
Salary ranges are reviewed regularly and are subject to
change.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Assistant-Director---Visa-Advising_R140494
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