Assistant, Hospitality

Job no: 584288

Work type: Full-time

Location: Melbourne - Burwood

Categories: Administration, Hospitality, Customer Service

• Based at our Melbourne, Burwood Campus
• Full-time and continuing - flexible ordinary hours
• HEW 4 $76,967 - $81,585 + 17% Superannuation

Benefits for working with us!

At Deakin, we offer more than just a job — we offer a lifestyle. Across our campuses in Geelong, Melbourne, and regional Victoria, you’ll find everything you need to thrive: on-site childcare, gyms, medical centres, cafes, accessible public transport, and convenient parking. Enjoy flexible working arrangements that support your work-life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more. Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow — whether you're working remotely or immersed in the vibrant energy of campus life.

As an Assistant, Hospitality, you will:

• Provide general administrative support to bookings, contracts and data maintenance.
• Establish and maintain strong relationships with a diverse range of stakeholders including staff, corporate partners, suppliers, contractors, clients, and visitors. Contribute to engaging clients and developing strong, collaborative working relationships.
• Ensure a high-level of customer service, adhere to all quality requirements and participate in reviews of work practices to identify opportunities for improvement, implement best practices, and ensure continuous enhancement of service delivery.
• Adhere to all set health, wellbeing and safety requirements.
• Respond to customer concerns and complaints with professionalism and efficiency, escalating for resolution where necessary, ensuring a positive customer experience.

To be successful, you’ll have:

• Completion of an Associate Diploma level qualifications with relevant work experience or a certificate level qualification with post-certificate relevant work experience
• Completion of a post-Trades Certificate or Advanced Certificate and extensive relevant and on the job training; or
• An equivalent combination of relevant experience and/or education/training.
• Experienced knowledge of food, produce and service cultures.
• Responsible Service of Alcohol (RSA) certification.
• Experience in events/projects team.

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Angela Lambropoulos (Officer, Hospitality) on angela.lambropoulos@deakin.edu.au

For a copy of the position description, please see below:

Applications for this position close on Sunday, 31 May 2026 at 11:55pm.

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process. A declaration is not required from individuals who have experienced gender‑based violence. A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Advertised: 21 May 2026 AUS Eastern Standard Time

Applications close: 31 May 2026 AUS Eastern Standard Time