Assistant Manager for Access Control

Assistant Manager for Access Control

Position Purpose: Serving as the primary point of contact for the Access Control Office, the Assistant Manager plays a crucial role in upholding policies and procedures that align with best practices and industry standards. This position provides an exciting opportunity to support access control systems while promoting a compassionate, respectful, and inclusive environment.

Job Duties:

• Technical Proficiency: Become proficient in all office functions including electronic access (ID cards), key management, hardware repair, CCTV, and associated software.
• Safety & Risk Management: Maintain campus security through diligent access control and risk assessment.
• Customer Service: Provide exceptional service to students, faculty, staff, vendors, and guests.
• Collaboration: Serve as the primary backup for the Electronic Access System Manager and collaborate with IT, HR, Facilities, and Residential Operations.
• Vendor Management: Maintain relationships with external contractors and vendors.
• Process Improvement: Work with the Project Coordinator and Student Affairs IT Systems Manager to document software functions and improve procedures.
• Systems Maintenance: Ensure systems are functional and updated with the latest security protocols.
• Budgeting: Manage the access control budget, expenditures, and charges for lost items (keys, IDs, etc.).
• Training: Provide training to Campus Safety dispatch on systems such as Lenel and Simple K, and participate in HR training and onboarding for new employees.

Minimum Qualifications:

Education
* Associate’s or Bachelor’s degree preferred.
* An equivalent combination of education and experience will be considered.

Experience
* 3+ years in a professional office setting coordinating multiple tasks and priorities.
* Experience working within a complex environment with frequently shifting priorities.
* Experience navigating difficult or stressful situations with multiple stakeholders.

Skills and Knowledge
* Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
* Proficiency in MS Office (Word, Excel, PowerPoint), Google Workspace, and data management systems; willingness to master security-specific software.
* Excellent written, verbal, and listening skills with a high level of discretion.
* Strong ability to build collegial relationships; flexible, collaborative, and positive attitude.
* Impeccable attention to detail and ability to work independently with minimal supervision.

Benefits: Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, 10 days of vacation*, 13 paid holidays, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug- and smoke-free workplace.