"Assistant Manager, Student-Athlete Services"

Job Details

Assistant Manager, Student-Athlete Services

Date Posted: 09/17/2025

Req ID: 45186

Faculty/Division: Faculty of Kinesiology & Physl Ed.

Department: Faculty of Kinesiology & Physl Ed

Campus: St. George (Downtown Toronto)

Position Number: 00035064

Description:

The University of Toronto’s Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity and health through outstanding undergraduate and graduate education programs, cutting-edge research and the delivery of sport, recreation and high performance athletic opportunities for students, staff, faculty and community members across the three campuses. In achieving this vision, the Faculty is guided by values of integrity, respect, equity and diversity.

Under the general direction of the Director, Interuniversity and High Performance Athletics, the incumbent is responsible for assisting in the development, direction and implementation of comprehensive sport and student-athlete support programs with an emphasis on an educational and athlete-centred approach within the Faculty’s interuniversity program. As a member of the athletics management team the incumbent helps to position University of Toronto’s interuniversity teams at the necessary competitive level to achieve provincial and national prominence. The incumbent plays a pivotal role in servicing University of Toronto student-athletes to ensure the development of the whole student-athlete.

Your responsibilities will include:

• Planning and implementing programs, services and training that enhance the student-athlete experience (e.g., Orientation, OUA/U Sport initiatives).
• Overseeing the processes related to academic eligibility verification and participation tracking to maintain compliance with institutional, OUA and U Sport policies.
• Advising students on co-curricular, academic and personal matters by providing options and consequences, incorporating personal circumstances impacting academic success and an understanding of an individual's background.
• Advocating on behalf of students with internal and external contacts/agencies.
• Planning and implementing components of curricular and/or co-curricular programs and activities.
• Planning and overseeing the implementation of an evaluation framework for programs and initiatives.
• Developing strategies that maximize outreach to students.
• Ensuring EDI and safe sport standards are embedded into the design and delivery of all athlete services programs, ensuring consistent and equitable application across student-athlete programs and experiences.

Essential Qualifications:

• Bachelor's Degree in physical education or sport administration or acceptable combination of equivalent experience with relevant certifications.
• Minimum four years related experience, preferably in a University environment.
• Experience using the University's Student Information System (ACORN) or a similar information management system.
• Sound understanding of interuniversity eligibility and compliance policies, procedures and operations, especially related to Ontario University Athletics (OUA) and USPORTS.
• Experience supervising and motivating staff.
• Experience developing, coordinating and leading workshops and training sessions.
• Excellent written and oral communication skills; a creative thinker, problem solver and an ability to work in a team environment. Strong computer competencies with proficiency in Microsoft Office Suite.
• Self starter, strong organizational and time management skills; ability to exercise sound judgment; strong interpersonal skills in a position that requires tact, discretion and confidentiality.
• Ability to interact professionally and effectively with people at all levels (students, staff, coaches, senior administration, faculty, alumni, media, community, business leaders).
• Ability to communicate information to student-athletes and coaches with attention to detail and accuracy regarding student-athlete and award eligibility rules, policies and procedures.
• Ability to balance the competing demands of routine work with the special requirements of projects; ability to pay attention to detail and accuracy as well as maintain a broad perspective of the organization.
• Demonstrated conflict resolution and problem solving skills.
• Commitment to the Faculty’s mission and values and an understanding and commitment to diversity and equity issues.
• Must be able to work evenings and weekends.

Assets (Nonessential):

Knowledge of qualitative and quantitative methodologies for evaluation, and understanding of adult learning styles and educational theory around learning outcomes an asset.

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Organized
• Problem solver
• Tactful
• Team player

Closing Date: 09/26/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time Evening and weekend work required

Pay Scale Group & Hiring Zone: USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Athletics