"Assistant, Program, Industry & Trades Training, Part-time, Temporary"

Job Description Summary

At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you'll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.

The Program Assistant provides administrative and clerical support for the Industry and Trades Training department, including customized training, open enrollment, and self-supporting courses. Primary administrative responsibilities include serving as a point-of-contact for training clients, and providing follow-up and communication with client companies, students, adjunct instructors, and the general public. This person will work with other Industry & Trades Training staff to assess company and community training needs and to coordinate scheduling of adjunct instructors. Additional responsibilities include compiling course materials, delivering and retrieving course packets both on and off campus, and assisting with documentation related to payroll, hiring contracts, auditing, and reporting. This position provides general clerical support and reports to the Director of Industry & Trades Training.

Duties/Functions

• Provide customer service and training support for Industry and Trades Training programs to include email, phone, and in person inquiries from the public, registration processes, class paperwork, and interactions with instructors.
• Assist with follow-up and response to client requests for training.
• Provide support to departmental activities including relationship building with local businesses, developing sales leads, identifying training opportunities, and assisting with budget planning and analysis.
• Assist in determining training needs and the development of training plans.
• Support marketing efforts by assisting with flyer distribution, website updates, and outreach activities.
• Provide information to students, faculty, and community partners regarding course offerings and registration procedures.
• Provide general clerical duties such as data processing, filing, copying.
• Prepare and deliver course packets, contracts, and other documents as requested.
• Assist with completing monthly payroll, and preparing files for auditing.
• Maintain confidentiality and professional demeanor in all communications with clients, students, faculty, and staff.
• Employ excellent communication and customer service skills.
• Demonstrate and model the College's employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.

Education Required

Associate's Degree in Business Administration, Office Management or related field from an institutionally accredited college/university.

Education Preferred

Bachelor's Degree in Business Administration, Office Management or related field from an institutionally accredited college/university.

KSA Required

• Knowledge of privacy regulations
• Skill in utilizing general office equipment and Microsoft Office products.
• Ability to effectively manage varied responsibilities and adhere to deadlines
• Ability to multi-task and maintain attention to detail.
• Ability to work with diverse client populations.

Department/Job Specific Requirements

• Business dress
• Perform all other duties as assigned by supervisor
• Travel to other campuses and off-campus class sites and locations,
• Work flexible schedule as required.

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:

• Ethics
• Safety/Shooter on Campus
• Personal Information Protection Training (PIP)
• Anti-Discrimination/Harassment& Title IX
• Other training may be required as determined applicable.

Physical Demands

Physical Activity : Primarily sitting
Environmental Hazard(s) : <15%
Lifting : <=20lbs.