"Assistant Vice President, Facilities and Operations - Custodial & Grounds Services"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Assistant Vice President for Custodial & Grounds Services leads the Custodial & Grounds Services department in providing custodial services, pest management, grounds maintenance, and landscape services focused on excellent customer service and supporting a safe, functional, and attractive campus environment. This position reports to the Vice President for Facilities and Operations.

• Plan, evaluate, and direct departmental operational activities and priorities by providing strategic leadership and operational expertise to a staff of approximately 550 staff members, as well as the university community as a whole
• Advance positive organizational efforts that promote a respectful, collaborative, solutions-based, and proactive culture.
• Ensure that work functions are effectively structured and work procedures are in place to deliver high-quality and efficient programs and services.
• Champion goals in alignment with the organizational strategic plan and act as an advocate for custodial and grounds staff
• Manage an operational budget of nearly $50 million and determine appropriate staffing/resource allocations to meet institutional service level expectations.
• Implement recruitment strategies, job training, performance evaluation, career development, and employee engagement activities to support a highly professional, qualified, and motivated workforce.
• Participate in and assist with preparing for labor/management meetings and collective bargaining for applicable employee groups, including developing proposals and ideas to further organizational goals.
• Continually improve service delivery processes by capturing and analyzing operations data, including customer satisfaction indicators, for productivity and service improvements.
• Provide excellent customer service to the university community by demonstrating collaboration and ensuring effective communication processes are developed and maintained, including feedback mechanisms.
• Lead, supervise, and enforce effective safety procedures, support safe working conditions, and facilitate communication and training to prevent injuries and address safety concerns and risks.
• Support University sustainability initiatives and identify new opportunities throughout the department and campus.

Required Qualifications

• Bachelor's degree in business, facility management, public health, engineering, or related discipline
• Ten years of progressively responsible professional experience in an administrative or management capacity
• Experience with operations, process improvement methods, root cause analysis, and strategic planning
• Demonstrated experience in managing department-level budgets
• Demonstrated competency in motivating employees, maintaining excellent morale, performance management, and managing employee and operational productivity
• Experience working within a union environment
• Excellent communication skills, ability to articulate ideas and processes, and give clear direction and guidance both orally and in writing

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.