Associate Director, Application Support

ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Job Summary Responsible for assisting Application Services leadership with operational oversight and management over the assigned team. The primary focus is on implementation, support and maintenance of on-premises and cloud-based enterprise applications and systems such as financial, payment, human resources, housing, access control, and document imaging and management systems to meet the needs of the University and the campus community. Provides technical leadership and mentors assigned team members while working closely with third party vendors and various departments within the University to implement and support new and existing technology solutions. Responsibilities KEY RESPONSIBILITIES: Provides supervision, management and mentoring with assigned team Assists leadership with strategic direction, project approval, preparation of audit responses, and development of application support policies and processes Supports the implementation of new systems for the department and for departments across the university and division Provides advanced technical expertise to the team Provides expert level implementation, support and maintenance of on-premises and cloud based enterprise applications at the server and desktop level including application installs and upgrades, maintenance, security administration, problem resolution, documentation, testing and end user training Works closely with multiple internal teams across a variety of groups to resolve client support issues Manages and maintains relationships with key departments throughout the University to understand business needs, implement solutions and support customers Provides vendor management and communication for escalation of critical issues and support of new system implementation Collaborates closely with project managers to provide updates on project progress and communicates issues that may impact project success Recommends and contributes to the development of best practices and standard operating procedures and provide technical expertise for the department Required Qualifications Educational Requirements Bachelor's degree from an accredited institution of higher education Required Experience Four (4) years of progressive, IT experience in enterprise applications, systems and databases including a least one (1) year of IT leadership and/or management experience Preferred Qualifications Additional Preferred Qualifications ITIL Certification Preferred Educational Qualifications Advanced degree in IT, Business or related field Preferred Experience Extensive experience installing and supporting applications for cloud based and on-premises servers Previous experience in higher education Experience with Windows Server system administration Experience with Windows Server system administration and/or SQL Server Knowledge, Skills, & Abilities ABILITIES Able to work well within a team environment Able to communicate technical concepts to non-technology staff Able to handle multiple tasks or projects at one time meeting assigned deadlines KNOWLEDGE Demonstrated experience advising and guiding less experienced team members Knowledge of enterprise application support practices, policies, and standards and information technology service management processes Experience analyzing business processes and supporting implementations from a technical perspective based on the business requirements Broad technology experience with various technologies such as HTML, XML, JSON, MS-SQL, VMware, Windows servers and/or Linux servers Familiar with privacy and protection of sensitive data (i.e., FERPA, HIPAA etc.) Knowledge of system/software quality assurance best practices and automated testing SKILLS Excellent initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 . Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu . Other Information This is a supervisory position. This position has financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position requires a purchasing card (P-Card). Background Check Credit Report Standard Enhanced Education Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=305481&PostingSeq=1 je-069e712148e54f418b041bfc76214700