Associate Director of International Student Services

About the position:

The Associate Director of International Student Services, reporting to the Assistant Vice President for International Programs & Global Engagement, oversees F and J visa programs, serves as DSO/ARO, manages international student and scholar databases, and leads programming to foster retention and completion at Millersville University. This role directs services including orientation, advising, and events for international students and scholars, provides guidance on immigration and academics, supports J visa admissions and the International Visiting Scholar Program, and helps manage the English Language Institute. Additional responsibilities include grant writing, supporting Fulbright and alumni initiatives, building external partnerships, recruiting and supervising student employees, planning events, budgeting, and representing the office at meetings, while collaborating with campus and community stakeholders to promote international student success and recommend improvements to programs and services. This position is dependent on year-by-year funding.

Join Our Team at Millersville University!

Annual Salary: $60,753.00
Plus a generous benefits package designed to support your well-being and future:

• Comprehensive Health Coverage – Medical, dental, and vision insurance
• Group Life Insurance
• Retirement Plans – Choose from two excellent options
• Tuition Waiver – Invest in your education or your family's
• Paid Time Off – Vacation, sick leave, and holidays to recharge
• Full Benefits Summary(PDF)

Why Millersville?

Nestled in beautiful Lancaster County, Pennsylvania, Millersville University is a proud member of Pennsylvania's State System of Higher Education. We're known for:

• Strong student-faculty connections
• 70+ undergraduate and 24 graduate programs
• A stunning campus and vibrant community
• Outstanding job placement for graduates

With over 66,000 alumni across the globe, our impact is far-reaching—and growing.

Our Mission & Values:

At Millersville, we live by our EPPIIC values of Exploration, Public Mission, Professionalism, Inclusion, Integrity, and Compassion.
We are deeply committed to Inclusive Excellence—creating a welcoming, supportive environment where everyone can thrive. We believe diversity is a strength, and we actively seek individuals who bring unique perspectives and experiences to our community.

Equal Opportunity for All:

Millersville University is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to providing a workplace free from discrimination. Individuals from traditionally underrepresented groups are strongly encouraged to apply.

Required Qualifications:

• Master's degree in TESOL, applied linguistics, or international education with a minimum of 18 graduate semester credit hours in the areas of language teaching such as second language acquisition, second language pedagogy, sociolinguistic, and intercultural communications.
• Five (5) years of professional experience in higher education settings in international education, language program administration, curriculum and assessment development.
• Fluency in one or more languages other than English.
• Experience as a Designated School Official (DSO) and/or Alternate Responsible Officer (ARO)
• Excellent interpersonal communication, written communication, and customer service skills.
• Excellent organizational, analytical, problem-solving, and decision-making skills.
• Experience in helping to plan and administer programs and events.
• Ability to work independently and contribute and collaborate effectively as a member of a team.
• Ability to handle communications, information, and data with sensitivity and confidentiality.
• Must be a U.S. citizen or permanent resident.
• Commitment to inclusive practices and working with diverse student populations.
• Successful interview.
• Successful completion of three background checks.

Preferred Qualifications:

• Experience advising faculty, staff, and students on international education initiatives.
• Highly developed negotiation and conflict resolution skills.
• Experience living and/or travelling abroad.

Days Worked: Monday - Friday
Hours/Shift worked: 8:00 a.m. - 4:30 p.m.