Associate Director of Residential Facilities (On-Campus Living)

Residential Facilities to develop a comprehensive capital plan for all residential facilities. Additionally, this position will lead all efforts regarding access, security and residential key management including residential card access. This position will be responsible for developing policies, procedures, and strategies to ensure an effective, safe, and customer service-oriented environment for all residence halls. This position will also develop and annually assess the department’s security and safety plan in partnership with key stakeholders. The Associate Director must be highly collaborative and develop strong working relations within On-Campus Living, University Student Services (USS) and throughout the university. The Associate Director will assist the Director of Residential Facilities in all aspects of planning, budgeting, and development of procedures for the department related to residential facilities. Specific Duties & Responsibilities Supervision/Training Select, train, onboard, and supervise an Assistant Director for Access and Security, and Senior Residential Facilities Coordinator. Assist in the development of a comprehensive training guide for all employees within On-Campus Living regarding facilities management and processes, report structure, goals and priorities. Assist in facilitating weekly facilities meetings with Housing Facilities staff, Maintenance and Custodial managers and supervisors. Liaison with Environmental Safety to ensure residential students, staff, and summer conference groups are trained and in compliance with building, fire, safety, and emergency procedures. Facilities Strategic Planning Collaborate with JHFRE in the planning and execution of all major and minor facilities and capital improvement projects. Coordinate safety and assist in the evaluation of risk management requirements. Support major after-hours emergency incidents related to facilities and building emergencies and assume responsibility for decisions that have a direct impact on students and staff, and respond on-site as needed. Serve as primary liaison with contractors and vendors servicing all residence halls. Identify and prioritize critical input to the scope of work necessary for outside service contracts. Develop, maintain, and update all residence hall standard operating procedures (SOP) and related housing facilities-related policies and processes. Assist in identifying short- and long-term budget needs for all residential buildings. Purchase and track the life cycle of all residential furniture and appliances for residence hall student rooms, apartments, and common areas in the residential building. Maintain meticulous records for furniture and appliance inventory and storage. Facilities Capital Project Execution and Coordination Day-to-day liaison for all active renovation and new construction projects. This includes responding to questions, ensuring On-Campus Living needs are met, and attending project-related meetings. At the end of construction, coordinate building occupancy activities including furniture and equipment purchase and installation, building services, partner activities, etc. Coordinate On-Campus Living activities with USS and JHFRE and planned work with partners. Building Services Ensure issues impacting building performance are identified. Communicate and follow through to resolution in a timely manner. Track maintenance activity, including preventative and reactive work, to support completion and follow-through. Monitor work order activity and track building-related issues using Maximo software. Support accurate documentation and tracking of maintenance activities. Assist in identifying trends and opportunities for operational improvement. Identify recurring issues and coordinate with JHFRE to drive follow-through and resolution. Manage service levels and expectations with JHFRE for ongoing building and grounds services in all residence halls, including ensuring the best value possible. Coordinate across maintenance, utilities, custodial, and grounds teams to ensure communication and alignment for effective service delivery. Maintain a strong quality assurance program that includes the routine inspection of buildings to assess service levels and building/unit readiness. Investigate and address facility concerns raised by residents and their parents. Respond to complainants appropriately. Support operational readiness and transition activities associated with new or renovated facilities. Track and follow up on post-occupancy issues to support stabilization of building systems and operations. Coordinate utility outages as needed with JHFRE. Work with On-Campus Living, JHFRE, and J-Card access control to ensure protocols meet programmatic needs. Determine appropriate levels of access for those working in and around the residence halls. Work with J-Card Access Control to perform system reviews. Work with Res Life Staff to determine responsible parties, assign appropriate charges to residents, and follow appeal and billing processes as outlined for any damage resulting in vandalism in any residential facilities. Manage all relationships with vendors and service providers to ensure acceptable service provision in the residence halls. Collaborate with Residence Life to coordinate and execute two (2) mandatory fire drills per year, including fire escape training. Collaborate with Johns Hopkins Facilities and Real Estate and Residence Life to conduct quarterly health & safety checks of residence halls. Other Duties Serve in rotation for the university on-call system. Serve on University committees for On-Campus Living and identified university committees. Provide facility information for efforts including ACUHO-I Campus Housing Index & Princeton Review benchmarking and Clery reporting. Work with residents/students completing project/course work to provide information. Respond to resident proposals to change policy or aspects of the facilities. Scope of Responsibility Knows and understands the formal and informal departmental goals, standards, policies, and procedures which may include some familiarity of other departments within the school/division. Demonstrates sensitivity to the interrelationship of both people and functions within the department. Special Skills and Knowledge Courteous with strong customer service orientation, the ability to multi-task and work comfortably in a fast-paced, student centered/diverse environment. Dependable with proficient attention to detail, strong communication and decision-making skills; must be flexible with the ability to adapt to change quickly. Able to exhibit maturity, professionalism and sound judgement. Leadership, Team Builder, Communicates Effectively, Knowledge Worker, Decision Maker, Strategic Perspective, Leverages Resources (Coaches and Develops), Demonstrates Ethical Behavior, Maximizes Team Effectiveness, Supportive of Change. Able to demonstrate and support a philosophy of excellent customer service and diversity & inclusion. Experience using a computerized maintenance management system. Experience with StarRez preferred. Microsoft Office Suite, SQL database, in addition to other software packages and computer skills as needed. Physical Requirements Ability to work in a fast-paced environment, standing for long periods of time and lifting of up to 50 lbs. Minimum Qualifications Master's Degree. Five years of related experience, preferably in residential life or higher ed. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Associate Director Residential Life Job Posting Title (Working Title): Associate Director of Residential Facilities (On-Campus Living) Role/Level/Range: ACRP/04/MD Starting Salary Range: $57,195 - $100,040 Annually ($80,959 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon - Fri / 08:30am - 05:00pm FLSA Status: Exempt Location: Homewood Campus Department name: Community Living Housing Personnel area: University Student Services