Associate Director of Student Success

The salary for this full time exempt position is $75,000.

Essential Duties and Responsibilities:

Academic Advising & Student Programming

• Provide academic advising and success coaching to support student goals, study strategies, and time management skills.
• Serve as a primary resource for students facing academic or wellness-related concerns and connect them with appropriate campus and community support services as needed.
• Maintain accurate and timely records of student meetings, interventions, referrals, and follow-up actions to support case management.
• Utilize student engagement and academic performance data to support proactive outreach efforts and evaluate the effectiveness of student success initiatives.
• Collaborate with faculty and Academic Affairs to communicate student needs and share performance trends.
• Develop, implement, and assess academic success programming designed to support students throughout their time at the college.
• Supports the Director of CAPA in coordinating ADA accommodations.

Programmatic Ownership: Tutoring, Mentorship & Onboarding

• Manage the Peer Tutoring Program, including student tutor recruitment, training, and matching data.
• Plan and execute the annual New Student Orientation program, including on-campus and online presentations, as well as ongoing orientation and transition programming throughout the academic year.
• Oversee the First-Year Guide peer mentoring program, supporting recruitment, training, and program coordination to enhance the first-year student experience.

Operational Support & Success Initiatives

• Support academic success initiatives related to board preparation through collaboration on programming, resources, and student support strategies.
• Participate in college committees and policy review processes, including annual review of the Student Handbook, to represent student success and accessibility perspectives.
• Assist the Director with annual reporting and departmental assessment efforts.
• Collaborate with CAPA team members and campus partners to support departmental priorities, special projects, and the planning and execution of major student-focused events and initiatives.
• Perform other duties as assigned by leadership.

Requirements & Qualifications

• Education: Master's degree in Higher Education, Student Affairs, Counseling, Psychology, or a related field.
• Experience: 3-4 years of experience in higher education with responsibilities in academic advising, student success programming, and supporting students who have disability/accessibility services.
• Core Knowledge: Experience in academic advising, success coaching, or student support programming in a higher education setting.
• Competencies:
• Ability to work independently, make compliance decisions, and manage large-scale student programs.
• Strong active-listening and triage skills with a focus on maintaining professional boundaries and confidentiality.
• Excellent interpersonal skills to build trust with students and collaborate effectively with faculty, staff, and academic leadership in support of student success outcomes.
• Proficiency with Google Workspace, MS Office, Zoom, and student databases.
• Ability to work occasional evenings or weekends.

NECO is an Equal Opportunity employer and encourages all qualified candidates to apply.

New England College of Optometry offers a robust benefits program including:

• 3 plan options for BCBS medical coverage (employer subsidized at 75% or greater)
• Mental Health and Wellness benefits
• BCBS Dental
• Discounted vision services
• 13 paid holidays and generous paid time off for sick, vacation, and personal days
• Employer-paid life insurance, and short-term and long-term disability
• Voluntary Insurance: life, critical illness, hospital indemnity, accident,
• Voluntary Benefits: employee discounts and pet insurance
• 9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement
• Qualified Public Service Loan Forgiveness Employer