Associate Director, Strategic Partnerships & Client Development (4638U), Berkeley Law - 86522
About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging make it a special place for students, faculty, and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic, and social value.
Departmental Overview
Berkeley Law's executive education platform connects legal practitioners, investors, executives, and nonprofit leaders to a wide range of professional development training programs. Berkeley Law Executive Education helps legal practitioners and business professionals, as well as government and nonprofit leaders, meet their professional goals by delivering world-class certificate programs that teach hard and soft skills, elicit insights that lead to more effective problem-solving, and expand participants' networks.
Position Summary
Reporting to the Assistant Dean of Innovation and Initiatives, the Associate Director, Strategic Partnerships & Client Development serves as the primary relationship manager for Berkeley Law's custom revenue-generating programs. This role is responsible for the health, retention, and growth of high-value, multi-year maintenance contracts, as well as the execution of complex corporate intake processes.
Responsibilities
Strategic Account Management & Revenue Retention
- Manages the end-to-end delivery of high-value custom contracts, with a specific focus on multi-year maintenance agreements and recurring revenue streams.
- Serves as a primary strategic liaison for corporate partners, supporting alignment of educational content with industry trends and client objectives.
- Monitors program performance and client satisfaction to support contract renewals and identify opportunities for program expansion within existing accounts.
Consultative Sales & Intake Management
- Facilitates consultative intake discussions with prospective clients, translating organizational needs into bespoke educational solutions.
- In partnership with the Director and Assistant Dean, designs implementation roadmaps, drafts service agreements, and develops sustainable program budgets that meet departmental margin targets.
- Coordinates with faculty and subject matter experts to ensure the "Solution Design" aligns with Berkeley Law's academic standards.
Market Outreach & Relationship Development
- Conducts targeted outreach and digital networking (e.g., LinkedIn) to generate leads and support Berkeley Law's visibility in the global executive education market.
- Identifies and cultivates prospective strategic and alliance partnerships to drive joint business opportunities and enhance customer value.
- Analyzes market trends and the competitive landscape of legal education to recommend strategic adjustments to pricing, delivery formats, and content strategy.
Operational Integrity & Reporting
- Ensures all project milestones, client communications, and deliverables are meticulously documented.
- Maintains dashboards to monitor program ROI and the health of the custom programming pipeline.
- Collaborates cross-functionally to support seamless program execution.
Required Qualifications
- Knowledge of strategic account management principles, including client retention, contract renewals, and recurring revenue models.
- Demonstrated ability to manage high-value corporate or legal accounts, with a track record of revenue retention and contract renewal.
- Skill in consultative sales and needs assessment to translate organizational objectives into customized educational solutions.
- Strong quantitative and analytical skills to perform complex market and financial analysis.
- Advanced problem solving skills to assess complex issues and develop solutions.
- Strong interpersonal skills, with the ability to build trust, foster collaboration, and communicate effectively with clients, faculty, leadership, and cross-functional stakeholders.
- Excellent written and verbal communication skills, including the ability to convey complex information clearly and professionally; and to influence and negotiate with legal executives, partners, and law school leadership.
- Ability to manage multiple projects simultaneously while ensuring operational accuracy, documentation integrity, and timely execution of deliverables.
- Strong computer skills, including proficiency in standard business software and database applications (e.g., Microsoft Office and Google Workspace), with the ability to quickly learn and adapt to new systems and technologies.
- Proven ability to manage complex projects independently within a digital project management framework (e.g., Asana, Salesforce, or similar).
- Strong attention to detail.
- Demonstrated ability to collaborate and work effectively with individuals and groups from a wide range of backgrounds, experiences, and perspectives.
- Demonstrated commitment to fostering an inclusive and supportive environment that promotes collaboration and mutual respect among all members of the UC Berkeley community and its stakeholders.
- Must demonstrate strong interpersonal skills, including the ability to engage with and understand individuals from varied academic, socioeconomic, cultural, disability, gender, and ethnic backgrounds.
Preferred Qualifications
- Knowledge of customer relationship management (CRM) tools, reporting dashboards, and data tracking methods to monitor ROI and pipeline performance.
- Knowledge of the legal profession or professional services sector, with the ability to understand and respond to the needs of the target audience.
- Experience in instructional design and/or curriculum development for adult learners.
- Knowledge of business development principles, including P&L management, pricing strategy, and consultative sales.
Education / Training
- Bachelor's degree in Business, Education, Law, Public Policy, or a related field, or equivalent combination of education and relevant professional experience.
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