Associate Manager, Dining Services
Position Summary
Provides leadership for the front of the house operations at the assigned dining unit(s) to ensure that the goals and objectives of Dining Services are met. Collaborates with the Marketing Team, Executive Chef, and/or other key members of Dining Services to improve the presentation of food, upgrade the merchandising of product, and enhance the presentation of the dining area at the assigned dining location(s). Responsible for maintaining the health, safety, and sanitation standards at the assigned unit(s)
Responsibilities
- Provides direction for the front of the house operations to ensure that goals and objectives of Dining Services are met
- Collaborates with the Marketing team to implement programs at the assigned unit(s) including merchandizing, special events, and promotions
- Assists the Unit Manager with product merchandising to improve presentation and increase sales
- Works closely with the Executive Chef to identify opportunities and implement new food concepts to facilitate the achievement of the location's financial goals. Remains aware of industry trends and continually seeks and implements innovative new products and services for customers
- Responsible for enhancing the dining area at the assigned location(s). Partners with the Marketing team to develop and continuously improve the dining concept of the assigned location(s)
- Remains aware of Lerner Hall's promotional activities, including special events and speakers, develops, recommends, and implements special menu items, promotions, etc. related to the activities
- Supervises staff to ensure quality services are provided in a challenging and rewarding work environment
- Maintains excellent working relationship with staff and assist in their training and development
- Assists in the hiring, training, evaluating, disciplining, and terminating personnel as needed
- Actively seeks, listens and responds to customer's suggestions
- Diplomatically handles complaints and problems with customers, communicating issues with the Unit Manager when necessary
- Provides day-to-day support to the Unit Manager concerning production of food, inventory controls, menu planning, recipe generation and the procurement of food
- Accountable for developing, planning, and administering the continuous improvement of all aspects of Dining Services at the assigned Unit(s)
- Responsible for continuously improving quality of both products and service
- Assists in implementing fiscal management to ensure goals are met in a cost effective manner
- Enforces uniform compliance and hygiene practices
- Assists in special projects as assigned
Minimum Qualifications
- Degree from an accredited college or culinary school
- A minimum of 2-4 years of related experience
- Strong experience in food production, food handling, and visual presentation of the food
- Excellent customer service, communication, and interpersonal skills required
- Ability to work a flexible schedule, including evening and weekends
Preferred Qualifications
- Experience with computerized food production system/menu management systems is highly desirable
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