"Associate Managing Director - Admin Ops Access Center"

Extended Job Title

Associate Managing Director - Admin Ops Access Center

Position Description

Assists in managing a complex area/department and has oversight responsibilities. Responsible for the development, coordination and administration of the department.

Major/Essential Functions

Strategic Leadership & Alignment

• Translate organizational access priorities into operational plans with clear metrics, timelines, and accountability.
• Lead initiatives that strengthen patient access, reduce complexity for front-line teams, and promote unified experiences across clinics and service lines.
• Collaborate with operational and clinical leadership to ensure access to protocols support capacity optimization, provider satisfaction, and balanced workloads.

Operational Oversight

• Direct day-to-day operations of the Access Center, including scheduling, call management, referral handling, and related administrative workflows.
• Monitor KPIs such as call abandonment, speed-to-answer, scheduling accuracy, referral turnaround, and authorization timeliness.
• Ensure staffing models, training programs, and workflows scale with organizational needs.

People Leadership & Development

• Provide leadership, mentoring, and coaching to Access Center managers and supervisors.
• Foster a culture rooted in service excellence, accountability, and continuous learning.
• Partner with HR to shape recruiting, onboarding, career pathways, and performance management practices within the Access Center.

Process Improvement & Innovation

• Lead operational improvement initiatives to enhance efficiency, reduce variation, and eliminate bottlenecks in patient access workflows.
• Implement standardized procedures, quality audits, and feedback loops across all teams.
• Support technology upgrades, system optimization, and adoption of digital tools that elevate access performance.

Stakeholder Collaboration

• Act as liaison between clinics, specialty departments, IT, revenue cycle, and leadership to resolve access-related issues and align priorities.
• Communicate thoughtfully and proactively with internal stakeholders regarding performance, challenges, and improvement plans.
• Represent the Access Center in organizational committees, task forces, and operational planning forums.

Technology Enablement

• Work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient access systems.

Required Qualifications

Bachelor's degree in a related field plus six years of progressively responsible management experience OR a combination of education and/or years of progressively responsible management experience to equal a minimum of 10 years.

Preferred Qualifications

• Master’s degree in Healthcare Administration, Business, or related field preferred.
• 5+ years of progressive leadership experience in patient access, ambulatory operations, call center management, or related healthcare operation.
• Experience with scheduling systems, call center platforms, EHR workflows, and operational performance management.
• Demonstrated success leading multidisciplinary teams and navigating complex, matrixed environments.

Pay Grade Minimum

63,585

Pay Basis

Monthly

Pay Grade Maximum

14571.56