Asst Dir EOPS/CARE, NextUp, CalWORKS, and Guardian Scholars

areas assigned, including the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs.

Foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the assigned unit, department, division, and VP area; lead by example; actively participate in and support College-wide shared governance components and activities and other collaborative processes; encourage professional excellence among assigned staff; and promote, foster, and facilitate an organizational culture of customer service, teamwork, and innovation.

FUNCTIONAL RESPONSIBILITIES

The following duties and responsibilities are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

For a full listing of duties and work expectations, please refer to the job description located at: Asst-Director -EOPS-CARE-NextUP-CalWORKs-Guardian-Scholars.pdf

Assure the provision of a student-centered, customer-service oriented environment for the delivery of all department functions and promote such an environment across campus. Promote and maintain integrity, accuracy, and timeliness in the delivery of services to students.

Manage and direct the daily operations of the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs, including but not limited to developing and administering the budgets for each. Manage fiscal resources consistent with Title 5 Regulations, the California Community Colleges Chancellor's Office, grants, contracts, College policy, and sound financial management principles.

Establish and maintain effective organizational partnerships and work relationships. Review and evaluate effectiveness and efficiency of integrated efforts and make modifications as appropriate in consultation with the Director. Establish and maintain an effective network of professional contacts. Collaborate with other colleges and universities to share information or resources, as appropriate.

Manage and provide leadership in the development of program reviews, program plans, and service area outcomes of the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs. Develop, implement, interpret, and monitor policies and procedures to meet compliance with local and state regulations.

Represent the college as the liaison to the community for the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs. Create linkages and collaborative programs with businesses, the One Stop Career Centers, and public agencies to ensure opportunities for EOPS/CARE, CalWORKs, and NextUP students. Represent the department at meetings and events as needed.

Manage the outreach and recruitment efforts of the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs to ensure a steady flow of students to the program.

Ensure the validity of student eligibility for the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs with supporting documentation of financial and educational criteria required for monitoring reviews, audits, and operational program reviews.

Assist with the preparation, review, and analysis of reports to federal, state, and private agencies. Provide clearly written ad-hoc reports, briefs, and analyses when requested or as appropriate.

Monitor changes in laws, regulations, and technology that may affect College or departmental operations; review College policies and procedures to ensure compliance; and implement policy and procedural changes as required. Assist in the review and formal approval process for policy and procedural updates to meet or exceed industry standards, compliance requirements, and end-user expectations. Oversee and participate in reviewing, processing, and training staff on State and Federal rules and regulations related to the EOPS/CARE, NextUP, CalWORKs, Guardian Scholars, and similar student support programs.

Manage and supervise staff, including hiring, evaluation, performance intervention, and retention of staff members in the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs. Develop and implement performance measures to ensure a customer focused service orientation.

ORGANIZATION MANAGEMENT

Maintain up-to-date knowledge of the regulations, policies, requirements, and eligibility criteria for the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs and ensure compliance with the College's policies, procedures, and practices.

Strengthen processes, programs, and services through the effective and efficient use of assessment, program review, planning, and resource allocation. Implement priorities in conjunction with the College's comprehensive planning and budgeting guidelines. Implement an organizational structure that maximizes utilization of resources and ensures effective and efficient delivery of services.

Train, supervise, motivate, and evaluate the performance of assigned managerial, professional, operational, technical, and support personnel; recommend transfers, reassignment, termination, and disciplinary actions as needed; delegate and review assignments; evaluate work products and results, implement appropriate procedures to accommodate need for information and assistance; establish and monitor timelines and prioritize work. Monitor employee performance on a regular basis and provide coaching for performance improvement and/or development as needed. Anticipate, prevent, and resolve conflicts under areas of supervision.

Implement plans for efficient and appropriate use and security of assigned facilities; ensure compliance with health and safety regulations.

Work with Information Technology personnel on a continual basis to enhance and improve relevant computer systems. Learn and apply emerging technologies to perform duties and provide services in an efficient, organized, and timely manner. Work to modernize infrastructure and technological resources to facilitate a positive learning and working environment and promote student success.

Perform other duties as assigned.

REQUIRED QUALIFICATIONS

MINIMUM QUALIFICATIONS

Education: Master's degree in a related field.

Experience: Two (2) years of full-time experience in management or administration of educational programs, community organizations, government programs, or private industry dealing predominately with ethnic minorities or persons handicapped by language, social or economic disadvantages, or as a community college EOPS counselor or EOPS instructor.

DESIRED QUALIFICATIONS

Desirable Education: Minimum of six units of college level course work predominately relating to ethnic minorities or persons handicapped by educational, language or social disadvantages.

Experience working with EOPS/CARE, CalWORKs/TANF/GAIN students, foster youth, or other underrepresented/disproportionately impacted populations.

Demonstrated advocacy for vulnerable college students and their academic and personal needs.

Experience in managing complex categorical budgets.

Knowledge/Areas of Expertise:

Thorough knowledge of the higher education environment including the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs.

Broad knowledge of effective accounting procedures and budget management techniques.

Abilities/Skills:

Effectively identify operational issues and opportunities within EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs and make sound recommendations to improve outcomes within areas of responsibility.

Work independently on complex issues and processes. Plan and implement innovative, effective, efficient, and productive programs.

Develop and maintain operational procedures, records, and documents for areas assigned.