Athletics General Ticketing/Development Staff

Job Story

Wichita State athletics is searching for professional, service-focused individuals for our ticketing/development team. We deliver memorable experiences that connect all to Shocker Nation through a shared sense of pride and passion. Ticketing/development staff is responsible for providing high-level customer service to WSU Athletics stakeholders while executing day-to-day functions of intercollegiate athletics revenue generation practices.

Job Duties

Make outbound phone calls and handle inbound phone calls, as necessary. Work external events to include all WSU ticketed home events and select hosted events at WSU. Handle conversations in person and over the phone with donors and season ticket holders during office hours. Projects as assigned by Revenue Generation Leadership.

Additional Requirements

Ability to work nights and weekends. Ability to stay in one position for long periods of time. Be responsible and organized with time. Ability to handle cash and balance. Ability to handle difficult conversations and situations when necessary.

Preferred Qualifications

Previous experience in a Sales and Customer Service Environment.

Additional Information

Hourly staff will carry out administrative and technical tasks as it relates to functions of athletics ticketing and development. This includes but is not limited to customer service conversations, interacting with and problem-solving for stakeholders at WSU Athletics events, and maintaining a first-class experience for all WSU patrons.

Physical Requirements

Ability to remain in a stationary position and/or traverse campus buildings, including stairs. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.