"Audio Visual (AV) Services Technician"

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Hourly Range
$34.77

Work under the supervision of the Manager of AV Service & Maintenance and in close coordination with AV System Design Team and Classroom Technology and Event Support Team to provide AV support to the academic and administrative spaces across campus. This support will focus on systems featuring equipment from manufacturers such as QSYS, Extron, Crestron, WolfVision, Solstice, Shure, Epson, Sony and other prominent industry brands.

• Perform preventative maintenance for AV presentation and conferencing system components. This includes updates to software versions as well as firmware.
• Provide installation services to upgrade existing systems - adding new technology to legacy spaces. Installations include, replacing and/or adding video projectors, flat-panel displays, microphones, speakers, listening assistance transmitters, lecture-capture recorders, etc.
• Provide installation service for new and remodeled spaces to provide AV presentation and videoconference capabilities. Tasks will include racking of equipment, terminating, labeling and managing cable infrastructure according to best practices. Must have the ability to travel to multiple locations within one day as needed.
• Perform troubleshooting to determine causes of system failure and expedite repair to restore function of AV equipped spaces.
• Updates documentation detailing condition and inventory of spaces to determine opportunities for future system upgrades.
• Provide support installing and maintaining spaces equipped with Zoom and Teams compatible products - Including navigation of management portals.
• Provide support installing and maintaining spaces equipped with digital signage systems. Familiarity with services such as Visix, AppSpace and RiseVision.
• Provide outstanding customer service to clients that include faculty, students, and administrative personnel.

Principal Responsibilities

1. Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms.
2. Provides technical support services including control system networking, configuration, and basic programming.
3. Performs systems installation, including cable termination and rack assembly.
4. Troubleshoots audio-visual control systems that utilize various interfaces.
5. Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools.
6. Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity.
7. Develops testing and calibration procedures for installations in production environments.
8. Supports basic networking systems and protocols with an understanding of client-specific networking and security requirements.
9. Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues.
10. Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones.
11. Maintains proficiency in audio-visual technology and applies this knowledge to audio-visual systems integration and support services.
12. Coordinates, organizes, and executes audio-visual support.
13. Develops and edits departmental documentation regarding system specifications and usage.
14. May perform other duties as assigned.

Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education.